Admissions Admin Assistant - Abu Dhabi, United Arab Emirates - Talent Pal

Description

Description

JobDescription

Position Details

Position Title

Admissions/Marketing Assistant

Department

Administration

Report to (Title):

Admissions and Communications Manager

DirectReports:

IndirectReports:

Aspen Heights British School (AHBS) is a trulyinclusive school based on the outskirts of Abu Dhabi. We are proudof our inclusive ethos and our commitment to ensuring all childrenare provided with personalised learning experiences and the propersupport to ensure they can make progress in learning in allareas.

Core Purpose:

TheAdmissions Assistant will be a true ambassador of the Schoolproviding a professional and highly focused customerserviceapproach. As a representative of the School the post holder willalso work to develop links and partnerships with the parentbusinesses and local community contacts to support mutualdevelopment and growth whilst raising the profile and position ofthe School. The post holder will be responsible for managing andconverting leads to maximise pupil numbers.

Main Responsibilities:

• Manageleads and translate leads into enrolments to maximise pupil numbers
• Support leadgeneration and school awareness through in school events and localpartnerships to help the school become the school of choice for thelocal community
• Take an active role in theday to day running of the school in relation toadmissions
• Follow up on all new enquirieswithin one working day answering questions and converting enquiriesto admissions meetings with Principal or Head of School
• Liaise with families about all aspects of the admissionsprocess following up in line with the admissions and chasingprocesses of the school working alongside the admissions teammembers to ensure appropriate split of call volume andchasing
• Following up after meetings for alltheir appointments up to and including an offer being made andliaising with the registrar and finance so there is a smooth handover for offers
• Lead parent tours and supportmeetings as required
• Manage and maintain theappointment calendar chasing any missed appointments and ensuringthe welcome area for parents is prepared before meetings to ensurethe best journey through the school
• Managingthe event calendar with the School Leaders to include parentrecruitment events promoting these events with the support ofmarketing and running these events to maximise student recruitmentwith the School Leaders.
• Managing themultiple databases of parent enquiries
• Participate regularly in the admission/marketing team meetings andto share information with the school leaders and ISPdaily
• Contribute to the wider life of theschool
• Cover the reception desk as requiredon a daily basis and support the general administration of theschool
• Contribute to the weekly KPI andcapacity reports enrolment reports and pipeline reports with thesupport of the Registrar and head of admissions due to ISP on aweekly basis sharing data analysis with suggestions asopportunities arise
• Manage and set up theappointment calendar
• Be a primary contact for new incoming enquiries via arange of sources
• Organise admissions meetingsand open events guiding families through the admissions process toenrolment while providing stateoftheart customer service
• Regularly reviewingand developing admissions documents parent communication platformsand templates and marketing collaterals to ensure accurateinformation and best practice
• Work withparentfacing administrative staff closely to ensure the firstimpressions of the school are excellent leading to positive visitorexperience
• Support on effective continuedsupport and communication to new families after students enroll atthe school after sales care

Measures of Performance

• Targetswill be set for maximum conversion through the admissions funnelbeing proactive in growing the number of enrolments in the schooland managing engagement events in school
• KPIsare based on the number of enrolments in the school

Health and Safety

• Emphasizes the importance of safety in all areas of thecurriculum communicating to the pupils the importance of aresponsible attitude towards personal safety the safety of othersand respect for Aspen Heights British Schools property andequipment
• Safeguard Aspen students
• Take all necessary and reasonable precautions to protectstudents equipment materials and facilities
• Assist in implementing all policies and rules governing studentlife and conduct
• Ensure that all thenecessary health and safety rules and procedures are beingfollowed
• Maintain an awareness of all thehealth and safety measures to be taken when in school

Communication & Working Relationships

Internal

Staff

External

Parents

ADEK

Knowledge &Skills

Minimum Educational Qualifications Required for the Role

Bachelors Degree in Administration from anyrecognised University

Minimum Years of Experience Required

3 years of school admissions or sales

LanguageSkills

English ismandatory

Arabic is mandatory

SpecialSkills and Abilities

Competencies

• Ability to sell ourschool to families who have expressed an interest
• Be warm and personable
• Highlydetailoriented and organized
• Knowledge of theregulations policies and procedures related to the assignedactivities
• Ability to meet a constant streamof deadlines
• Proven ability to work bothindependently and collaboratively with different levels ofemployees
• Ability to coordinate &collate data
• Skilled in the use of studentregistration and management systems
• Goodinterpersonal skills using tact having patience and showingcourtesy to all stakeholders
• Excellentknowledge of ADEK policies and eSIS filing
• Motivation to work with people a positive attitude and a friendlypersonality
• Being a calm and empatheticperson with an understanding of young people
• Excellent command for MS office
• Ability to maintain accurate records
• Records Reports and Correspondence by use ofspreadsheets and databases
• Computerliterate
• Customer Service skills andinterpersonal skills.
• Willing attitude to bea part of the school team
• Strong sense ofprofessionalism
• Safeguarding and welfare ofchildren
• Excellent communication skills andcommand of the English language in spoken and writtenform
• A collaborative teamplayer withexcellent interpersonal skills
• Behaviormanagement

Attributes

• Empathetic listener
• Integrity and confidentiality
• Internationallyminded
• Emotional intelligence
• Intercultural awareness creative
• Flexible and a cando attitude

Whilst every effort has been made to explain the main duties andresponsibilities of the post each individual task undertaken maynot be identified.

Employees will be expected to comply with anyreasonable request from a manager to undertake work of a similarlevel that is not specified in this job description.

Employees are expected tobe courteous to colleagues and provide a welcoming environment tovisitors and telephone callers.

Approvals

LineManager:

Principal:

Employee:

HR:

The International SchoolsPartnership

AspenHeights British School is part of The International SchoolsPartnership (ISP).

The International Schools Partnership (ISP) is a growinggroup of committed colleagues in financially responsible schoolsaround the world all of which aim to be the school of choice intheir local area. Learning is at the heart of everything we do forour pupils colleagues and parents. We are committed to gettingbetter all the time.

ISP was founded by an experienced team of committededucationalists and commercial operators who have worked togetherover many years. Our growing group of private schools located inthe UK the USA Europe Costa Rica Chile Colombia Ecuador the UnitedArab Emirates Qatar Malaysia Mexico and Peru educate children andpupils from 218 years of age. We have now expanded to 45 schoolsdelivering multiple curricula and building on local brands andreputations with around 45000 pupils and 7000 staff located acrossthe globe.

Webelieve that successful schools are the ones that put learning atthe heart of everything they do always aiming to create roundedindividuals that are able to forge successful careers and lives ina rapidly changing world. Our goal is to enable our schools as theleading school of choice in their local area. We are a trulyinternational group working in different cultures and speakingdifferent languages. We work across countries and cultures too byworking with each other and with other schools and communities. AtISP we continue to engage with schools around the world who areinterested in becoming part of our global group of schools and lookforward to welcoming more pupils and staff to the group.

All our schools:

• Help children and pupils learn to levels thatamaze them.
• Inspire children and pupils to besuccessful now and equip them to be successful later.
• Are truly international working in partnerships withinand across regions cultures and languages.
• Aim to be the schools of choice for children pupils andtheir families wherever we are.

Aspen Heights BritishSchool is committed to safeguarding and promoting the welfare ofchildren and young people and expect all staff and volunteers toshare this commitment. All shortlisted candidates and post holdersare subject to appropriate International Criminal and ChildProtection Background Checks or equivalent covering the previous 10years of employment history. Aspen Heights British School recruitteachers in several ways including direct application to the schooland through international teacher recruitment agencies andorganizations.

Human Resources Office

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Job Description

Version date:February 2021