- Provide technical assistance and support to customers via phone, email, or chat.
- Diagnose and troubleshoot product or service issues reported by customers.
- Provide step-by-step instructions to guide customers through problem resolution.
- Escalate complex issues to appropriate teams for further investigation and resolution.
- Maintain accurate records of customer interactions, solutions provided, and follow-up actions.
- Contribute to the development of support materials and knowledge base articles.
- Keep up-to-date with product information and industry trends.
- Ensure timely and high-quality customer service.
- Bachelor's degree in computer science, engineering, or a related field.
- Proven experience in technical support or helpdesk role.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and customer service skills.
- Ability to effectively explain technical concepts to non-technical customers.
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IT Support Specialist
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IT Support Specialist
Found in: DrJobEN AE A2 - 14 hours ago
United Al Saqer Group Abu Dhabi, United Arab EmiratesResolving all issues coworkers have with their IT systems and software. · Educating coworkers about network security and best practices for computer usage. · Supporting the day-to-day operations of our computer network. · Installing new software and hardware components. · Regular ...
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Found in: DrJobEN AE A2 - 1 day ago
Flydubai Careers Abu Dhabi, United Arab EmiratesResponsibilities:- Provide excellent customer support through various channels including phone, email, and chat.Troubleshoot and resolve technical issues related to our products and services.- Assist customers with account registration, billing inquiries, and product inquiries.- ...
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Technical Support Specialist
Found in: DrJobEN AE A2 - 6 days ago
Talent Abu Dhabi, United Arab EmiratesResponsibilities · • Provide technical assistance and support to customers via phone, email, or chat. · • Diagnose and troubleshoot product or service issues reported by customers. · • Provide step-by-step instructions to guide customers through problem resolution. · • Escalate c ...
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Trading Support Specialist
Found in: Talent AE C2 - 3 days ago
Binance Abu Dhabi, United Arab Emirates Full time· Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world s largest digital-asset exchange. · Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. · If y ...
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Application Support Specialist
Found in: Talent AE C2 - 3 days ago
Avanza Solutions Abu Dhabi, United Arab Emirates Full timeJob Description: · * · Analyze the business and technical requirements for day-to-day activities/ problems including request received from User for applications AMBIT, SIGCAP, QMS, MOSAIC etc. · Recommends multiple technical option / solution with appropriate information for the ...
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Specialist - Licensing Systems Support - Job
Found in: DrJobEN AE A2 - 6 days ago
Tanqeeb Abu Dhabi, United Arab Emiratesmember of the team who is able to adapt to a work environment that requires the ability to Effective setting of priorities and coordination between concurrent projectsGood knowledge of statistical methods and their applications.High degree of analytical thinking, and demonstrated ...
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Senior Specialist Vocational Education Service Support
Found in: DrJobEN AE A2 - 3 days ago
Rabdan Academy Abu Dhabi, United Arab EmiratesGuide and motivate students towards the curriculum · Guiding students to develop their talents and choose specializations that suit their thinking abilities · Develop students' skills and solve their problems that coincide with certain age groups or periods · Renewal and innovati ...
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Turkish Customer Support Specialist Home Office
Found in: DrJobEN AE A2 - 14 hours ago
Intertech Co Abu Dhabi, United Arab Emirates· • Helping both Turkish and English-speaking customers via chat and e-mail · • Working together with your team to reach the best customer satisfaction · • Managing customer accounts · • Assisting customers about account management, billing issues, content, basic website, and ap ...
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Regional Sales Support Specialist Fire Detection
Found in: Talent AE A C2 - 5 days ago
sc johnson company Abu Dhabi, United Arab EmiratesTeam-orientedconsulting firm is seeking a Wetlands Scientist for theirPittsburgh, Pennsylvania team This position is eligible for aflexible hybrid schedule. · Responsibilities:Leadenvironmental field surveys, including wetland/stream delineations,endangered species surveys, envir ...
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Application Administration
Found in: One Red Cent EUR eFC C2 - 2 days ago
Arab Monetary Fund Abu Dhabi, United Arab Emirates Full timeOrganization · BUNA · Opening Date · Monday, September 27, :00 - Tuesday, December 31, :00 · As the implementation phase of Buna, formerly known as the Arab Regional Payment System (ARPS), project picks up momentum, we are looking for a responsible Payment System Application Spec ...
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Onboarding Specialist
Found in: One Red Cent EUR eFC C2 - 2 days ago
Arab Monetary Fund Abu Dhabi, United Arab Emirates Full timeOrganization · BUNA · Opening Date · Sunday, December 6, :00 - Tuesday, December 31, :00 · Introduction · As the implementation phase of Buna, formerly known as the Arab Regional Payment System (ARPS), project picks up momentum, we are looking for a responsible Onboarding Special ...
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Project Engineer
Found in: DrJobEN AE A2 - 3 days ago
Met T&S Ltd Abu Dhabi, United Arab EmiratesThe Piping Systems Engineer is responsible for onshore and offshore pipeline design activities on proposals and projects, generally with support from specialist engineering contractors and/or from engineers/specialists within or outside the Planning and Piping Department. · Dutie ...
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Project Engineer
Found in: Talent AE A C2 - 3 days ago
Met T&S Ltd Abu Dhabi, United Arab EmiratesThe Piping Systems Engineer is responsiblefor onshore and offshore pipeline design activities on proposalsand projects, generally with support from specialist engineeringcontractors and/or from engineers/specialists within or outside thePlanning and Piping Department. · Duties an ...
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Recreational Therapist
Found in: DrJobEN AE A2 - 14 hours ago
ALERT HR INTERNATIONAL Abu Dhabi, United Arab EmiratesOrganizing therapy sessions to interact with patients and offer recommendations for physical and mental wellness;Developing and implementing rehabilitation programs to help patients adjust to a disability or illness;Ensuring treatment plans are suitable for patients' physical con ...
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Careers in Abu Dhab UAE With Good Salary
Found in: DrJobEN AE A2 - 2 days ago
Al Masaood Abu Dhabi, United Arab EmiratesOften Available Job Opportunities · • Automotive Technician · • Sales Executive (Automotive) · • Mechanical Engineer · • Property Manager · • Retail Sales Associate · • Electrical Engineer · • Project Manager (Engineering) · • Marketing Specialist · • HR Coordinator · • Energy An ...
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Sharaf Exchange Careers 2024 in UAE
Found in: DrJobEN AE A2 - 3 days ago
Sharaf Retail LLC Abu Dhabi, United Arab EmiratesOften Available Job Opportunities · • Customer Service Executive · • Cashier · • Sales Executive · • Branch Manager · • Finance Officer · • Compliance Officer · • Remittance Officer · • Foreign Exchange Teller · • Marketing Specialist · • IT Support Analyst · • Operations Supervi ...
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General Manager Talent Pool
Found in: DrJobEN AE A2 - 2 days ago
SERCO Abu Dhabi, United Arab EmiratesReporting to the Citizen Services & Defense Operations Director, the General Manager will be accountable for the stakeholder relationships across wide and varied client representatives. · The overall delivery and performance of a multiservice Integrated Facilities Management (IFM ...
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recreational therapist
Found in: DrJobEN AE A2 - 14 hours ago
Alert International Abu Dhabi, United Arab EmiratesOrganizing therapy sessions to interact with patients and offer recommendations for physical and mental wellness; · Developing and implementing rehabilitation programs to help patients adjust to a disability or illness; · Ensuring treatment plans are suitable for patients' physic ...
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Marketing automation specialist
Found in: DrJobEN AE A2 - 1 day ago
Canonical Abu Dhabi, United Arab EmiratesMarketing automation specialist - Get Hired Fast Marketing automation specialist · Get Hired Fast Support marketing team members with strategic expertise, · setting up and monitoring Marketo campaigns and automations Monitor · overall Marketo performance and health Build on autom ...
Technical Support Specialist - Abu Dhabi, United Arab Emirates - Client of Talentmate
Description
Job DescriptionThe Technical Support Specialist provides technical assistance and support to customers, resolving product or service issues. They troubleshoot and diagnose problems, provide step-by-step instructions, and escalate complex issues to appropriate teams. The Technical Support Specialist maintains accurate records of customer interactions and solutions provided. They also contribute to the development of support materials and knowledge base articles to enhance self-service options for customers.
Responsibilities
Role Function:
N/A
Work Type:
Full-Time
Role Level:
Mid-Level
Country:
United Arab Emirates
City:
Abu Dhabi
Number of Vacancies:
1
Job Category:
Automotive
Company Website:
Desired Candidate Profile
Education:
Diploma
Gender:
nm
Nationality:
Any Nationality