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    Telephone Operator - Dubai, United Arab Emirates - MARRIOTT International

    MARRIOTT International
    MARRIOTT International Dubai, United Arab Emirates

    4 days ago

    Marriott International background
    Description

    Telephone Operator Duties

    • Answer incoming calls and provide callers with the requested information
    • Handle customer inquiries and complaints in a polite and professional manner
    • Transfer calls to appropriate personnel or departments
    • Assist customers in placing orders
    • Take messages and forward them to the relevant parties
    • Maintain records of customer interactions and transactions
    • Ensure customers' satisfaction by providing accurate information in a timely manner
    • Follow communication procedures and standards

    Telephone Operator Requirements

    • Excellent customer service skills
    • Good communication skills
    • Ability to handle customer enquiries in a polite and professional manner
    • Ability to work with a team
    • Ability to work under pressure

    Telephone Operator Skills

    • Excellent communication and customer service skills
    • Ability to multi-task and work well under pressure
    • Good problem-solving skills
    • Knowledge of telephone systems and computer systems

    Telephone Operator Personal Traits

    • Excellent communication skills
    • Attention to detail
    • Organisational and time management skills
    • Patience and tact
    • Ability to remain calm under pressure
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