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    Warranty Officer - Dubai, United Arab Emirates - IIQAFGROUP

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    Description

    Responsibilities

    • Review and process warranty claims for our certification programs
    • Develop and maintain the warranty policy for our certification programs
    • Coordinate with the certification team to ensure warranty claims are handled efficiently and in a timely manner
    • Communicate with clients and handle warranty inquiries and issues
    • Maintain accurate records of warranty claims and resolutions
    • Collaborate with the finance team to track warranty expenses and budget management
    • Conduct regular evaluations of the warranty process and make recommendations for improvements
    • Stay up-to-date with industry standards and best practices related to warranty management

    Qualifications

    • Bachelor's degree in Business, Finance, or a related field
    • 1-2 years of experience in warranty management or a similar role
    • Strong understanding of warranty policies and procedures
    • Excellent communication and customer service skills
    • High attention to detail and ability to handle sensitive information with confidentiality
    • Proficiency in Microsoft Office Suite
    • Experience in the finance and accounting industry is a plus

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