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    Telephone Operator - Dubai, United Arab Emirates - Novotel Hotels

    Novotel Hotels
    Novotel Hotels Dubai, United Arab Emirates

    4 days ago

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    Description
    • Responsible for all communication, in – going and out- going thus maintaining the hotel image
    • Ensure proper functioning of telephone equipment in the hotel at all times and to implement correct telephone operating procedures
    • To assist the guest efficiently, courteously and professionally in all Front Office duties, as per the internal procedures.
    • Welcome the guests whether on the phone or in the hotel, and anticipate the guest needs and takes them into consideration
    • Courteously receive and properly route incoming calls
    • Service out-going calls and supplies proper connections
    • Handle any guest complaints and/or remarks; provides a response as soon as possible
    • Following up guest comments by trying to find a solution for every problem raised.
    • Project a good image of the hotel by establishing good P.R through the telephone
    • Assist guests when necessary e.g. calling for doctor, obtaining the telephone number etc
    • Has an impeccable attitude which conveys the image of the brand and hotel
    • Handle phone calls and forward any messages received for the guest.
    • Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
    • Take down and relay messages.
    • Record and give wake-up calls
    • Report all telephone defects to the technical department
    • Handle fire-alarm procedure
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