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    Technical Account Manager Jobs In Dubai UAE 2023 - Fairmont

    Fairmont
    Fairmont Dubai, United Arab Emirates

    Found in: Talent AE 2A C2 - 6 days ago

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    Description
    Technical Account Manager Jobs In Dubai UAE 2023 | FairmontFor More Top Organization Jobs Click HereDescription:Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long term trusted relationship by operating as primary technical advisor for key enterprise customers/

    Responsibilities:
    Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and supportBecome a trusted advisor by proactively guide your customers with technical recommendations and best practicesRun advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutionsTake initiatives and ownership of customer incidents to drive for timely resolutionsManage customer communications and expectations until the closure of each caseParticipate in customer conference calls or face to face customer meetingsProduce service reports to summarize service activity and performance for key stakeholdersReport Software/Hardware related issues to R&D department and assure follow-up


    Requirements:
    Good understanding of data networking protocols, specifically TCP/IP, routing and switchingHands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)Strong troubleshooting and problem solving skillsFace to face and remote customer management experiencePrevious experience in a technical support position with telco or large enterprise space.
    Strong interpersonal and communication skillsPrevious experience on Fortinet products is an advantage

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