- To supervise all incoming and outgoing room reservation requests and make sure they are attended to as per the hotel standards and procedures.
- To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and increase revenue
- To recognize potential clients and to transmit information to the Sales Department.
- To recognize a VIP guest and to apply the concerned policies.
- To maintain a good commercial relationship with all the bookers: guest/company/agencies.
- To promote the Accor loyalty programs and the Hotel promotions.
- To respect the privacy of the guest and the confidentiality of the information.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To Supervise and report all the guest comments or complaints.
- To call the manager for advice in serious cases or if an approval is required.
- To ensure that the telephone etiquettes are properly used as per Sofitel Standards.
- To ensure a perfect knowledge of room type and rate structure among the Reservation team.
- To ensure the accuracy of all booking information entered in the PMS.
- To supervise that the Guest History is accurately maintained.
- To ensure a perfect knowledge of the hotel configuration and products among the team members.
- To achieve Quality Tools Yield Management performance with reservations team.
- To know the competitors and to gather information about their activities and sales.
- To provide updated reports and statistics to the management and other departments.
- To follow up availability and rates charts on TARS and other booking systems/channels.
- To maintain database for ATACS follow up.
- To supervise daily check-list.
- To fulfill administrative task and filling.
- To ensure a proper use and maintenance of reservation communication system
- (Telephone, fax-mail).
- To supervise that the key Handling procedures are respected.
- To supervise that the emergency and security procedures are respected.
- To supervise that the lost & found procedures are respected.
- To read and update logbooks
- To maintain appropriate stock level for the smooth run of the reservations operations and to initiate requisitions accordingly
- To maintain a clean and tidy working area all times
- To share daily activity highlights with the manager including internal and external guest opportunities
- To maintain an atmosphere of high morale and a happy working relationship among the team.
- To be updated with latest administrative, organizational, operational or the other
- To respect schedules, terms and deadlines as agreed with the Management.
- To conduct/attend a daily line up briefing with the reservation team.
- To support reception training in reservation techniques and procedures.
- To carry out special projects according to the assignments.
-
Reservations Supervisor
Found in: DrJobEN AE A2 - 5 days ago
Hotel Chadstone Melbourne MGallery Ras Al Khaimah, United Arab EmiratesTo supervise all incoming and outgoing room reservation requests and make sure they are attended to as per the hotel standards and procedures. · To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to imp ...
-
Reservations Supervisor
Found in: Talent AE A C2 - 6 days ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab EmiratesTo supervise all incoming andoutgoing room reservation requests and make sure they are attendedto as per the hotel standards andprocedures. · To attract guests and to enhancetheir loyalty, providing a distinctive service throughcommunication and sales skills, in order to improve ...
-
Reservations Supervisor
Found in: Talent AE C2 - 1 day ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Company Description · Sofitel Al Hamra Beach Resort · Job Description · To supervise all incoming and outgoing room reservation requests and make sure they are attended to as per the hotel standards and procedures. · To attract guests and to enhance their loyalt ...
-
Reservations - Guest Service Officer
Found in: Talent FR C2 - 1 day ago
Accor Ras Al-Khaimah, United Arab Emirates Full timeCompany Description · Sofitel Al Hamra Beach Resort · Job Description · To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures. · To attract guests and to enhance their loyalty, providing a distinctive service through c ...
-
Restaurant Reservations Officer
Found in: DrJobEN AE A2 - 4 days ago
Hotel Chadstone Melbourne MGallery Ras Al Khaimah, United Arab Emirateso attend and handle all incoming and outgoing F&B reservation requests, as per the hotel standards and procedures. · To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and t ...
-
Property Assistant Reservations Manager
Found in: DrJobEN AE A2 - 4 days ago
Talent Pal Ras Al Khaimah, United Arab EmiratesPOSITION SUMMARY · Oversee accuracy of room blocks reservations and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests changes and cancellations received by phone fax ...
-
Property Assistant Reservations Manager
Found in: Talent AE A C2 - 5 days ago
Talent Pal Ras Al-Khaimah, United Arab EmiratesPOSITION SUMMARY · Oversee accuracy of room blocks reservationsand group market codes. Communicate company values and/or cultureto new employees. Review and implement new Reservations procedures.Process all reservation requests changes and cancellations receivedby phone fax or ma ...
-
Restaurant Reservations Officer
Found in: Talent AE A C2 - 6 days ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirateso attend and handle all incomingand outgoing F&B reservation requests, as per the hotelstandards and procedures. · To attract guests andto enhance their loyalty, providing a distinctive service throughcommunication and sales skills, in order to improve thehotel's image and to inc ...
-
Reservations - Guest Service Officer
Found in: Talent AE C2 - 1 day ago
SOFITEL Ras Al-Khaimah, United Arab Emirates PermanentJob Description · To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures. · To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve th ...
-
Reservations - Guest Service Officer
Found in: Talent AE C2 - 1 day ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Company Description · Sofitel Al Hamra Beach Resort · Job Description · To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures. · To attract guests and to enhance their loyalty, providing a distinctive ...
-
Guest Service Officer
Found in: Talent AE C2 - 1 day ago
SOFITEL Ras Al-Khaimah, United Arab Emirates PermanentJob Description · To provide a personalized service to all the guests at the Concierge desk, in the lobby, hotel entrance and airport, fully aware and following the hotel standards and procedures. · To provide uncompromising levels of cleanliness and maintenance through own resp ...
-
Guest Service Officer
Found in: Talent AE C2 - 1 day ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Company Description · Sofitel Al Hamra Beach Resort · Job Description · To provide a personalized service to all the guests at the Concierge desk, in the lobby, hotel entrance and airport, fully aware and following the hotel standards and procedures. · To provid ...
-
Executive / Club Floor Butler
Found in: Talent AE C2 - 1 day ago
ACCOR Ras Al-Khaimah, United Arab Emirates PermanentJob Description · To act as a hotel ambassador, providing a personal service to all Club Millesime guests, fully aware and following the hotel standards and procedures. · To provide uncompromising levels of cleanliness and abide to all health and safety regulations of Dubai muni ...
-
Executive / Club Floor Butler
Found in: Talent AE C2 - 1 day ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Company Description · Sofitel Al Hamra Beach Resort · Job Description · To act as a hotel ambassador, providing a personal service to all Club Millesime guests, fully aware and following the hotel standards and procedures. · To provide uncompromising levels of c ...
-
Room Service Order Taker
Found in: Talent AE C2 - 1 day ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Company Description · Sofitel Al Hamra Beach Resort · Job Description · To ensure that all operating standards are well understood in order to achieve the level of service established in the Departmental Operations Manual. · To answer phone within 3 rings and fo ...
-
Room Service Order Taker
Found in: Talent AE C2 - 1 day ago
Talent Pal Ras Al-Khaimah, United Arab Emirates Full timeCompany Description · Sofitel Al Hamra Beach Resort · Job Description · To ensure that all operating standards are well understood in order to achieve the level of service established in the Departmental Operations Manual. · To answer phone within 3 rings and follow phone etiquet ...
-
Room Service Order Taker
Found in: Talent AE C2 - 1 day ago
SOFITEL Ras Al-Khaimah, United Arab Emirates PermanentJob Description · To ensure that all operating standards are well understood in order to achieve the level of service established in the Departmental Operations Manual. · To answer phone within 3 rings and follow phone etiquette according to Sofitel standards. · To explain, reco ...
-
Front Office Manager
Found in: Talent AE C2 - 1 day ago
SOFITEL Ras Al-Khaimah, United Arab Emirates PermanentJob Description · Main Duties: · To oversee the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Airport Representatives, Drivers and Valet Parking, and to personally supervise the above in the involved supervisor's ...
-
Front Office Manager
Found in: Talent AE C2 - 1 day ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Job Description · Main Duties · To oversee the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Airport Representatives, Drivers and Valet Parking, and to personally supervise the above in the involve ...
-
Front Office Manager
Found in: Talent AE C2 - 1 day ago
SOFITEL SOFITEL AL HAMRA RAS AL KHAIMAH Ras Al-Khaimah, United Arab Emirates Full time· JOB DESCRIPTION · Job Description · Main Duties: · • To oversee the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Airport Representatives, Drivers and Valet Parking, and to personally supervise the above in the i ...
Reservations Supervisor - Ras Al-Khaimah, United Arab Emirates - Accor
Description
Company Description
Sofitel Al Hamra Beach Resort
Job Description
changes and news.
