- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Accept and deliver all messages correctly and promptly for both Guests and management
- Ensure all wake up calls take place at the correct time
- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
- Handle emergency calls immediately and relay comprehensive and accurate information, as required
- Demonstrate a high level of customer service at all times
- Comply with hotel security, fire regulations and all health and safety legislation
- Attend appropriate training courses, when required
- Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
- Follow company brand standards
- Assist other departments, as necessary
- Positive attitude and good communication skills, especially on the telephone
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Previous experience in a customer-focused industry
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Telephone Operator
2 days ago
Hilton Abu Dhabi, United Arab EmiratesTelephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. · **What will I be doing?** · As a Telephone Operat ...
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Telephone Operator
18 hours ago
ROYAL ALTIMA HOUSE MAID CLEANING SERVICES LLC Abu Dhabi, United Arab Emirates**JOB DESCRIPTION**: · 1.) Speaking Arabic & English Fluently · 2.) Age: years old · **Skills**: · Ms Office Skills ...
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Telephone Operator
2 days ago
Grand Mercure Bali Seminyak Abu Dhabi, United Arab EmiratesCompany Description · "Why work for Accor? · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that d ...
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Power Fix Building Maintenance Abu Dhabi, United Arab EmiratesFemale Native Arabic speaking female who can communicate in English as well. Read write speak. · Primary responsibility will be answering customer calls and booking appointments for our maintenance teams. · Spouse or own visa will be preferable. · Office Location: Baniyas East 3 ...
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Marriott International, Inc Abu Dhabi, United Arab Emirates**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Aloft Abu Dhabi, Abu Dhabi National Exhibition Centre, Al Khaleej Al Arabi Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?* ...
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Telephone Operator
16 hours ago
ROTANA hotel Abu Dhabi, United Arab EmiratesReceive each guest call in a professional and friendly manner · Maintain effective communication with all related department to ensure smooth service delivery · Handle every query in a polite and courteous manner and exceed guest expectations · Ensure guests are greeted by name u ...
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Telephone Operator
6 days ago
ROTANA hotel Abu Dhabi, United Arab EmiratesReceive each guest call in aprofessional and friendly manner · Maintaineffective communication with all related department to ensuresmooth service delivery · Handle every query in apolite and courteous manner and exceed guestexpectations · Ensure guests are greeted by nameupon ca ...
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Telephones Operator
5 days ago
HILTON Abu Dhabi, United Arab EmiratesAchieve positive outcomes from Guest queries in a timely and efficient mannerAccept and deliver all messages correctly and promptly for both Guests and managementEnsure all wake up calls take place at the correct timeDemonstrate knowledge of all hotel facilities and service and u ...
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Telephone Operator
1 week ago
United Al Saqer Group Abu Dhabi, United Arab EmiratesEducation: minimum of High School Diploma or equivalent · Communication Skills: Excellent oral communication skills to effectively communicate customers' interest needs and requests to management and sales personnel; as well as written communication skills for email and documenta ...
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Telephone Operator
4 days ago
Marriott Careers Abu Dhabi, United Arab EmiratesOur client is seeking a results-driven CFO with strong business acumen and dynamic leadership skills to work at a high growth company, in a rapidly emerging The CFO will be responsible for all aspects of the Company s finance and accounting division reporting to the companys CEO ...
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IT Supervisor
2 days ago
Gravity Hotels & Resorts Management Abu Dhabi, United Arab EmiratesWe are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. · As an IT Supervisor your role will include key responsibilities such as: ...
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Al Bazee Facilities Management LLC Abu Dhabi, United Arab EmiratesAnswering incoming telephone calls and maintenance requests, determining the purpose of caller and forwarding calls to appropriate department. · - Greet and welcome guests in a friendly and professional manner · - Delivering a positive customer experience during all interactions ...
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Administrative Assistant
2 days ago
John Wood Group Abu Dhabi, United Arab EmiratesWood is currently recruiting for an Administrative Assistant (UAE Nationals) to work in our Abu Dhabi office. · - Performs full clerical, administrative and general office duties involving transcription, typing, record and file maintenance, data entry and telephone reception. · - ...
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Al Bazee Facilities Management LLC Abu Dhabi, United Arab EmiratesAnswering incoming telephone calls and maintenance requests, determining the purpose of caller and forwarding calls to appropriate department. · - Greet and welcome guests in a friendly and professional manner · - Delivering a positive customer experience during all interactions ...
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Personal Assistant
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United Al Saqer Group Abu Dhabi, United Arab Emirates**You**: · Are you a diversified professional looking for a role within an ambitious Company? Are you confident, able to influence, challenge and build relationships at all levels? · We are recruiting a **Personal Assistant** **for a Local/Emirati Family based in Abu Dhabi**. Thi ...
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Admin Assistant
2 days ago
Al Fahim Group Abu Dhabi, United Arab Emirates**Key Accountabilities**: · - **Telephone Operations**: Ensure telephone calls are swiftly answered, directed to the concerned person and messages taken are in clear form and timely assistance is provided at all times. · - **Administration**: Perform general administrative duties ...
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Personal Assistant
1 day ago
United Al Saqer Group Abu Dhabi, United Arab Emirates**You**: · Are you a diversified professional looking for a role within an ambitious Company? Are you confident, able to influence, challenge and build relationships at all levels? · We are recruiting a **Personal Assistant** **for a Local/Emirati Family based in Abu Dhabi**. Thi ...
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Spa Concierge
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Mandarin Oriental Hotel Group Abu Dhabi, United Arab Emirates**Position**: Spa Concierge (Full time #533494) · **Property / Office**: Emirates Palace, Abu Dhabi · **Location**: Abu Dhabi, United Arab Emirates · **Responsibilities**: · - Support the company's philosophy and company culture through the use of Pillars of Legendary Quality Exp ...
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Medical Receptionist
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Tazweed Employment Services Abu Dhabi, United Arab EmiratesServes patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. · - Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries. · - Optimizes patients' satisfaction, provider time, and treatment ...
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Medical Receptionist
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Emirates Jordanian medical Center Abu Dhabi, United Arab EmiratesWe are looking for UAE experienced medical receptionist. Experience in Abu Dhabi for two year at least to work in a clinic set up. · Should have good command of English. · Arabic speaking knowledge will be considered as advantage · - Serves patients by greeting and helping them, ...
Telephones Operator - Abu Dhabi, United Arab Emirates - Hilton
Description
A Telephones Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.
What will I be doing?
As a Telephones Operator, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
What are we looking for?
Telephones Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all