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Abu Dhabi

    Concierge - Abu Dhabi, United Arab Emirates - ACCOR

    Accor background
    Permanent
    Description

    Job Description

  • Is an ambassador of The Fairmont Bab Al Bahr by providing memorable guest experiences
  • Ensures prompt, efficient and updated recording of mails, parcels, and messages
  • Maintains a perpetual presence on the Concierge Desk throughout the hours of the shift
  • Remains observant, notes preferences of the guest, and responds accordingly inquiries & requests
  • Greets and assists guests following hotel standards either in person or on the phone
  • Greets all guests courteously, using the guest's name whenever possible
  • Follows Occupational Health & Safety regulations
  • Qualifications

  • Must possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills
  • Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
  • Proficient in the English language (verbal & written), additional languages are an asset
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment
  • Must be flexible in terms of working hours, and able to work with little or no supervision
  • Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills
  • Must be computer literate in Microsoft Windows and MS Office suite

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