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Abu Dhabi

    Senior Process Specialist - Abu Dhabi, United Arab Emirates - Core42

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    Description
    • Ensure that a process is fit for purpose and is performed according to the agreed and documented standard and objectives of the process definition.
    • Establish and maintain Capacity Management process in the Core42 platform environment in alignment with the organisation's goals and objectives.
    • Analyse and report on the current and future capacity requirements of platform infrastructure and services.
    • Ensure that platform infrastructure capacity is optimised to meet business needs and minimise risks.
    • Collaborate with other ITIL process owners to ensure alignment and integration of processes.
    • Continually improve the capacity management process by identifying opportunities for optimisation and efficiency gains in the environment.
    • Act as the point of contact for all capacity management-related issues and queries.
    • Provide regular reporting and communication on the status of capacity management.
    • Monitor and report on the performance of infrastructure and services to ensure they meet agreed-upon service levels.
    • Develop and maintain capacity plans to ensure that infrastructure and services can meet future business needs.
    • Facilitate communication and awareness of capacity management process and procedures with stakeholders.
    • Provide training ang guidance to IT staff and business stakeholders on the Capacity Management process.


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