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    IT Support Agent - Dubai, United Arab Emirates - MARRIOTT International

    Marriott International background
    Description

    Position TypeNon-Management


    PositionSummary
    Follow all companypolicies and procedures; protect company assets. Addressguests' service needs. Exchange information with otheremployees using electronic devices. Develop and maintain positiveworking relationships with others.


    Communicatewith other IS personnel to troubleshoot and resolve technicalproblems or issues related to computer software and systems,internet access, hardware and peripheral equipment.

    Refer majorproblems or defective products to vendors/technicians. Respond toprogram error messages by finding and correcting problems orterminating the program. Enter commands and activate controls oncomputer and peripheral equipment. Inspect, test, and diagnosecomputer equipment and systems. Maintain inventory of alltechnology devices. Maintain computer networks, support serversystem(s), and supporting software. Provide network communicationssupport. Maintain and upgrade hardware, software and websitetechnical architecture related to hardware and telecommunicationconnectivity. Perform system backups. Provide end-user support.
    Manage user accounts, including set up, removal, and resettingpasswords in order to ensure confidentiality and proper use.
    Install, configure, and modify workstations. Modify workstations,including set up of cables, desktop computers, laptops, dockingstations, and printers.

    Read technical manuals, confer with users,or conduct computer diagnostics to investigate and resolve problemsor to provide technical assistance and support.

    Secure all backuptapes and computer/telephone rooms.

    Educate users regardingprocedures for securing Personal Identifiable Information (PII).Move, lift, carry, push, pull, and place objects weighing less thanor equal to 10 pounds without assistance.

    Perform other reasonablejob duties as requested bySupervisors.

    Marriott Internationalis an equal opportunity employer. We believe in hiring a diverseworkforce and sustaining an inclusive, people-first culture. We arecommitted to non-discrimination on any protected basis, such asdisability and veteran status, or any other basis covered underapplicable law.

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