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    Guest Services Executive - Sharjah, United Arab Emirates - NMC Hospital

    NMC Hospital
    NMC Hospital Sharjah, United Arab Emirates

    1 week ago

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    Description
    Registers all outpatients upon arrival as per policy.


    • To maintain Patient Confidentiality.
    • Identification of Patient Valid documents i.e., EID or Passport.
    • Checking eligibility for insurance approval.
    • Schedules, reschedules, cancels, and confirms outpatient and medical services as required.
    • Initiate accurate process to complete the patient's registration ( insurance or self paying.)
    • Collecting Payment, i.e., Cash, Deductibles, Co insurance, and Copayment as per insurance and/or SOB's (from online insurance portals) service wise.
    • Coordinates with Nursing and other Departments to resolve patient's queries.
    • Informing patients when there are delays for diagnostic or treatment services.
    • Directs patients to appropriate clinics/areas.
    • Submits documents related to cash collection and refunds to Chief Cashier.
    • Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor.
    • Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier.
    • Cash collection according to the individual collection report must be deposited in the Main Cash Box.
    • Coordinates with the Clinic and service providing units for rectification of documents and reports requested by the Back Office Claims Submission Team.
    • Assists in training of the new employees as directed by supervisor.
    • Knowledge of insurance protocols.
    • Coordinates with insurance department and clinic for preauthorization of services.
    • Knowledge in basic medical terminology ( limited to front office ).
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