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Abu Dhabi

    Groups Events Coordinator - Abu Dhabi, United Arab Emirates - Novotel Hotels

    Novotel Hotels
    Novotel Hotels Abu Dhabi, United Arab Emirates

    Found in: DrJobEN AE A2 - 2 days ago

    Default job background
    Description
    • Ensures that all the team responses to enquiries for potential bookings, made via telephone, internet
    • Supervises the work of the reservations team
    • Helps meet the department's quantitative and qualitative targets
    • Implements brand and Group projects and identity features (all the keys to the city, service certification, ALL, etc.)
    • Make sure to provide an excellent introduction to the Hotel and its services with regards to the information given about the hotel and surrounding area
    • Ensures that administrative procedures never take priority over guest relations
    • Takes into account and anticipates guests' needs
    • Deals swiftly, efficiently and sensitively to guest complaints that cannot be settled directly by team members and follows through
    • Conveys the brand and hotel image through his/her irreproachable attitude

    Qualifications

    • Guest oriented and service minded
    • Sales acumen
    • Good listening and communication skills
    • Self confidence
    • Excellent presentation
    • Ability to work under pressure
    • Responsiveness
    • A natural team leader

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