- To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
- To ensure a proper coverage and supervision of the Housekeeping sections at all times.
- To set performance targets for all associates and constantly monitor and increase staff productivity.
- To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
- To ensure the strict control of room keys and section keys.
- To implement and follow up daily check lists.
- To respect schedules, terms and deadlines as agreed with the Management.
- To ensure that all team members are aware of the outlet timings and promote the internal activities and events.
- To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
- To conduct a daily line up briefing with the Housekeeping supervisors to recapitulate tasks and activity.
- To share daily activity highlights with the Executive Housekeeper, including internal and external guest opportunities.
- To assist the Executive Housekeeper in fulfilling administrative responsibilities and monitoring activities. To replace her whenever needed.
- To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
- To be an ambassador of the Housekeeping and of the hotel, in and outside the work place.
- To ensure that all guests enjoy their stay being offered the finest personal service.
- To escort the guests rather than pointing out directions.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she/ he cannot solve on her/ his own.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To call the Executive Housekeeper or the DOR for advice in serious cases or if an approval is required.
- To be fully aware of and to report all guest comments or complaints.
- To ensure that Guest History records are accurately followed-up.
- To ensure a proper use of the telephone etiquette as per Sofitel standards.
- To interview potential candidates and to assist in new employees integration in liaison with the HR Department.
- To create an atmosphere of high morale and a happy working relationship among the staff
- More than 5 years of experience in Hotel Industry and preferably from Luxury Background
- Warm and caring personality; previous Housekeeping Manager experience in luxury hotel is an asset
- Ability to anticipate and focus attention on guest needs, being professional and welcoming
- Excellent organizational skills and time management
- Technologically savvy – can learn and use new systems quickly
- Ability to accurately and efficiently prepare requested reports
- Exceptional verbal and written English skills
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Housekeeping Manager
Found in: DrJobEN AE A2 - 22 hours ago
MARRIOTT International Ras Al Khaimah, United Arab EmiratesVerifies guest room status is communicated to the Front Desk in a timely and efficient manner. · Inspects guestrooms on a daily basis. · Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. · Inventories sto ...
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Housekeeping Manager
Found in: Talent AE C2 - 6 hours ago
Accor Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Main Duties: · To oversee theHousekeeping operations under the guidance of Director of Housekeeping, including the Laundry,ensuring that the hotel standards and procedures are fully known and followed. · To ensure that all the rooms are prepared and inspected as ...
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Housekeeping Manager
Found in: DrJobEN AE A2 - 22 hours ago
Hotel Chadstone Melbourne MGallery Ras Al Khaimah, United Arab EmiratesTo ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service. · To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards. · To ens ...
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Housekeeping Manager
Found in: Talent AE A C2 - 1 day ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab EmiratesTo ensure that all the rooms areprepared and inspected as per standards and according to guestrequests and needs, including the Turn Downservice. · To ensure that the flower decorationsin the rooms and public areas are always maintained as per therequired standards. · To ensure t ...
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Housekeeping Manager
Found in: Talent AE A C2 - 1 day ago
MARRIOTT International Ras Al-Khaimah, United Arab EmiratesVerifies guest room status iscommunicated to the Front Desk in a timely and efficientmanner. · Inspects guestrooms on a dailybasis. · Obtains list of rooms to be cleanedimmediately and list of prospective check-outs or discharges toprepare work assignments. · Inventories stock to ...
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Housekeeping Coordinator
Found in: Talent FR C2 - 6 hours ago
Accor Ras Al-Khaimah, United Arab Emirates Full timeCompany Description · Sofitel Al Hamra Beach Resort · Job Description · To attend and handle all guest requests received for internal services, as per the hotel standards and procedures. · To answer and handle calls and messages, properly using the telephone etiquettes and Sofite ...
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Tailor
Found in: Talent FR C2 - 6 hours ago
Accor Ras Al-Khaimah, United Arab Emirates Full timeCompany Description · Sofitel Al Hamra Beach Resort · Job Description · To repair and maintain the hotel linen and ambassadors uniforms as per hotel standards and procedures. · To ensure that sewing machine and other equipment are in good working condition and to report on any re ...
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Head Butler
Found in: DrJobEN AE A2 - 3 days ago
MARRIOTT International Ras Al Khaimah, United Arab EmiratesResponsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people ac ...
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Room Attendant
Found in: Talent AE A C2 - 2 hours ago
HILTON Ras Al-Khaimah, United Arab EmiratesAs a Room Attendant, you are responsible forcleaning guest rooms and replenishing amenities to deliver anexcellent Guest and Member experience. A Room Attendant will alsobe required to manage guest requests. Specifically, you will beresponsible for performing the following tasks ...
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Income Controller
Found in: Talent FR C2 - 6 hours ago
Accor Ras Al-Khaimah, United Arab Emirates Full timeJob Description · To understand thoroughly ACCOR objectives in Income Audit. · Provide an effective auditing system for all hotel revenues and receipts · Provide detail analysis for as and when required for various people in the Accounting and Cost Control. · Produce Daily Revenu ...
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Housekeeping Rooms Controller
Found in: Talent AE C2 - 6 hours ago
ACCOR Ras Al-Khaimah, United Arab Emirates PermanentJob Description · To attend and handle all guest requests received for internal services, as per the hotel standards and procedures. · To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards. · To ensure that all guests enjoy their ...
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Front Office Manager
Found in: DrJobEN AE A2 - 5 days ago
Hotel Chadstone Melbourne MGallery Ras Al Khaimah, United Arab EmiratesTo ensure that all ambassadors are updated with the latest administrative, organizational, operational or other changes and news. · To be updated with the competitors' offerings and rates. · To make regular room inspections and liaise with the Housekeeping Department on deviation ...
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Housekeeping Supervisor
Found in: Talent AE C2 - 6 hours ago
SOFITEL Ras Al-Khaimah, United Arab Emirates PermanentJob Description · To supervise the Housekeeping operations ensuring that the hotel standards and procedures are fully known and followed. · To supervise that all designated rooms are prepared as per standards and according to guest requests and needs. · To supervise that all des ...
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Housekeeping Supervisor
Found in: Talent AE C2 - 6 hours ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Company Description · Sofitel Al Hamra Beach Resort · Job Description · To supervise the Housekeeping operations ensuring that the hotel standards and procedures are fully known and followed. · To supervise that all designated rooms are prepared as per standards ...
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Housekeeping Coordinator
Found in: Talent AE C2 - 6 hours ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Company Description · Sofitel Al Hamra Beach Resort · Job Description · To attend and handle all guest requests received for internal services, as per the hotel standards and procedures. · To answer and handle calls and messages, properly using the telephone eti ...
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Housekeeping Host- Locally
Found in: Talent AE C2 - 6 hours ago
Talent Pal Ras Al-Khaimah, United Arab Emirates Full timeHousekeeping Host- Locally Available · A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experie ...
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Front Office Manager
Found in: Talent AE A C2 - 5 days ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab EmiratesTo ensure that all ambassadors areupdated with the latest administrative, organizational, operationalor other changes and news. · To be updated withthe competitors' offerings andrates. · To make regular room inspections andliaise with the Housekeeping Department on deviation from ...
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Guest Relations Agent
Found in: DrJobEN AE A2 - 5 days ago
IHG Hotels & Resorts Ras Al Khaimah, United Arab EmiratesServing as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements · Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner · Keeping close contact with ...
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Accommodation Coordinator Jobs in Ras Al Khaimah
Found in: Talent AE 2A C2 - 5 days ago
DoubleTree By Hilton Ras al Khaimah, United Arab Emirates1- Accommodation CoordinatorJob: Full TimeLocation: Ras Al Khaimah, UAEDescription:Accommodation Coordinator is responsible for managing the Accommodation office to deliver an excellent Guest and Member experience while receiving all incoming calls and managing guest requests.Job ...
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Assistant Outlet Manager
Found in: Talent FR C2 - 6 hours ago
SOFITEL Ras Al-Khaimah, United Arab Emirates PermanentJob Description · Main Duties: · To support Outlet Manager in managing all the outlets efficiently according to the established concept statements. · To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental O ...