Housekeeping Manager - Dibba Al Fujairah, United Arab Emirates - AccorHotel

    AccorHotel Dibba Al Fujairah, United Arab Emirates

    2 weeks ago

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    Full time
    Job Description
    • To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
    • To ensure a proper coverage and supervision of the Housekeeping sections at all times.
    • To set performance targets for all associates and constantly monitor and increase staff productivity.
    • To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
    • To ensure the strict control of room keys and section keys.
    • To implement and follow up daily check lists.
    • To respect schedules, terms and deadlines as agreed with the Management.
    • To ensure that all team members are aware of the outlet timings and promote the internal activities and events.
    • To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
    • To conduct a daily line up briefing with the Housekeeping supervisors to recapitulate tasks and activity.
    • To share daily activity highlights with the Executive Housekeeper, including internal and external guest opportunities.
    • To assist the Executive Housekeeper in fulfilling administrative responsibilities and monitoring activities. To replace her whenever needed.
    • To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
    • To be an ambassador of the Housekeeping and of the hotel, in and outside the work place.
    • To ensure that all guests enjoy their stay being offered the finest personal service.
    • To escort the guests rather than pointing out directions.
    • To ensure that the privacy of the guests and the confidentiality of the information is respected.
    • To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she/ he cannot solve on her/ his own.
    • To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
    • To call the Executive Housekeeper or the DOR for advice in serious cases or if an approval is required.
    • To be fully aware of and to report all guest comments or complaints.
    • To ensure that Guest History records are accurately followed-up.
    • To ensure a proper use of the telephone etiquette as per Sofitel standards.
    • To interview potential candidates and to assist in new employees integration in liaison with the HR Department.
    • To create an atmosphere of high morale and a happy working relationship among the staff
    • More than 5 years of experience in Hotel Industry and preferably from Luxury Background
    • Warm and caring personality; previous Housekeeping Manager experience in luxury hotel is an asset
    • Ability to anticipate and focus attention on guest needs, being professional and welcoming
    • Excellent organizational skills and time management
    • Technologically savvy – can learn and use new systems quickly
    • Ability to accurately and efficiently prepare requested reports
    • Exceptional verbal and written English skills