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    Assistant Manager Front Office - Dubai, United Arab Emirates - One&Only Resorts

    One&Only Resorts
    One&Only Resorts Dubai, United Arab Emirates

    Found in: DrJobEN AE A2 - 2 days ago

    Default job background
    Description
    • Assist the Front Office Manager in overseeing daily operations, including guest registration, room assignments, and check-out procedures
    • Train and mentor front office staff to deliver exceptional service and uphold brand standards
    • Handle guest inquiries, complaints, and special requests promptly and professionally
    • Ensure accurate and efficient billing procedures, including the proper handling of cash and credit card transactions
    • Coordinate with other hotel departments to ensure seamless guest experiences
    • Monitor room availability and manage reservations effectively
    • Assist in managing and optimizing occupancy rates and room revenue
    • Prepare and analyze reports related to front office operations and guest feedback
    • Implement and enforce hotel policies and procedures to maintain a safe and secure environment for guests and employees
    • Assist in conducting regular staff meetings and training sessions

    Key Skills And Qualifications

    • Bachelor's degree in Hospitality Management or related field (preferred)
    • Previous experience in a front office supervisory or managerial role within a luxury hotel environment
    • Strong knowledge of hotel front office operations, including reservations, check-in/check-out procedures, and guest services
    • Excellent interpersonal and communication skills, with the ability to interact effectively with guests, team members, and other departments
    • Proven leadership abilities, with the capability to motivate and inspire a team
    • Exceptional problem-solving and decision-making skills
    • Proficient in hotel property management systems (PMS) and other relevant software
    • Detail-oriented with a strong focus on delivering exceptional customer service
    • Fluency in English (additional languages are a plus)

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