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    Customer Service Officer - Dubai, United Arab Emirates - GMG

    GMG
    GMG Dubai, United Arab Emirates

    Found in: DrJobEN AE A2 - 3 days ago

    Gmg background
    Description
    • Handle emails and chat inquiries regarding Customer orders, promos, cancellations, order modifications, and billing queries
    • Focus on customer engagement, satisfaction, retention, and reactivation through a high level of service quality, close collaboration with operational and commercial key stakeholders, along with management to optimize the customer experience
    • Liaise with internal colleagues and external Customers and cross-functional teams in order to resolve problems and ensure an effective resolution
    • To focus on continuous improvement of processes and controls, including management of customer complaints, aiming for consistently delivering the excellence
    • Ensure all Customer interactions adhere to our internal quality standards
    • Adhere to the company policies, meeting KPIs, and recommend improvements to existing procedures
    • Maintain and update case notes and records accurately
    • Continuously learn, supporting the new market, product and service launches

    Experience

    • Related experience roles are a plus, especially in any contact center-related roles E-commerce experience is beneficial
    • Bilingual fluent English and Arabic
    • High proficiency in Microsoft Office Products

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