- Handle emails and chat inquiries regarding Customer orders, promos, cancellations, order modifications, and billing queries
- Focus on customer engagement, satisfaction, retention, and reactivation through a high level of service quality, close collaboration with operational and commercial key stakeholders, along with management to optimize the customer experience
- Liaise with internal colleagues and external Customers and cross-functional teams in order to resolve problems and ensure an effective resolution
- To focus on continuous improvement of processes and controls, including management of customer complaints, aiming for consistently delivering the excellence
- Ensure all Customer interactions adhere to our internal quality standards
- Adhere to the company policies, meeting KPIs, and recommend improvements to existing procedures
- Maintain and update case notes and records accurately
- Continuously learn, supporting the new market, product and service launches
- Related experience roles are a plus, especially in any contact center-related roles E-commerce experience is beneficial
- Bilingual fluent English and Arabic
- High proficiency in Microsoft Office Products
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Service Officer
Found in: DrJobEN AE A2 - 6 days ago
accor hotels uae Dubai, United Arab EmiratesAccess Healthcare LLC is a Nurse owned and operated staffing agency located in Princeton, NJ. We specialize in travel and local placements of healthcare professionals throughout New Jersey, Pennsylvania, Georgia and Florida. We aim to provide superior service to by providing arou ...
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Service Officer
Found in: Talent AE A C2 - 6 days ago
accor hotels uae Dubai, United Arab EmiratesAccess Healthcare LLC is a Nurse owned andoperated staffing agency located in Princeton, NJ. We specialize intravel and local placements of healthcare professionals throughoutNew Jersey, Pennsylvania, Georgia and Florida. We aimto provide superior service to by providing around t ...
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Guest Service Officer
Found in: DrJobEN AE A2 - 6 days ago
HYATT HOTELS GROUP Dubai, United Arab EmiratesYou will be responsible to provide an excellent and consistent level of service to your customers. · The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms and Residences Department. · Qualifications · Ideally ...
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Guest Service Officer
Found in: DrJobEN AE A2 - 6 days ago
Grand hyatt Dubai, United Arab EmiratesYou will be responsible to provide an excellent and consistent level of service to your guests. · The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division. · Qualifications · Diploma/ Degree in Hospitali ...
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guest services officer
Found in: DrJobEN AE A2 - 2 days ago
Grand Hyatt Dubai, United Arab EmiratesThe Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Hotel Residence Division. · Qualifications · Ideally with a relevant degree or diploma in Hospitality or Tourism management. · Minimum 2 years work experience in ...
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Guest Services Officer
Found in: Talent AE A C2 - 6 days ago
Hotel Chadstone Melbourne MGallery Dubai, United Arab EmiratesAssist guests with all inquiries,both hotel and non-hotel related · Conduct andattend effective shift briefings to ensure hotel activities andoperational requirements are known · Maintaingood relationship with AirportConcierge · Maintain good relationship withretailers and other ...
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Guest Service Officer
Found in: Talent AE A C2 - 2 days ago
Accor Dubai, United Arab EmiratesJobDescription · To provide a courteous, professional,efficient and flexible service at all times, following the hotelStandards of Performance. · To perform all dutiesand tasks when rotated or assigned to another Department as perMaster Task List for that Department. · To befully ...
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Guest Services Officer
Found in: Talent AE C2 - 2 days ago
Hyatt Regency Dubai, United Arab Emirates Full timeOrganization- Hyatt Regency Dubai · Summary · You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reservation within the Rooms Division ...
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Guest Services Officer
Found in: Talent AE C2 - 2 days ago
Destination Hotels Dubai, United Arab Emirates Full timeSummary · You will be responsible to provide an excellent and consistent level of service to your customers. · The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Hotel Residence Division. · Qualifications · Ideal ...
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Guest Services Officer
Found in: DrJobEN AE A2 - 3 days ago
Grand hyatt Dubai, United Arab EmiratesYou will be responsible to provide an excellent and consistent level of service to your customers. · The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Hotel Residence Division. · Qualifications · Ideally with a ...
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Guest Services Officer
Found in: DrJobEN AE A2 - 3 days ago
Hotel Chadstone Melbourne MGallery Dubai, United Arab EmiratesAssist guests with all inquiries, both hotel and non-hotel related · Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known · Maintain good relationship with Airport Concierge · Maintain good relationship with retailers and ...
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Guest Services Officer
Found in: DrJobEN AE A2 - 4 days ago
Accor Dubai, United Arab EmiratesJob Description · To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service. · To personally greet and escort the guests rather than pointing out directions. · To respect the privacy of the guests and the confidential ...
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guest services officer
Found in: Talent AE A C2 - 4 days ago
Grand Hyatt Dubai, United Arab EmiratesThe Guest Service Officer is responsible tocontribute to the smooth and efficient running of the Receptionwithin the Hotel ResidenceDivision. · Qualifications · Ideallywith a relevant degree or diploma in Hospitality or Tourismmanagement. · Minimum 2 years work experience inhotel ...
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Guest Service Officer
Found in: Talent AE C2 - 2 days ago
Destination Hotels Dubai, United Arab Emirates Full timeSummary · As a Guest Service Officer, you are responsible to provide professional and customer focused service to our guests, ensuring that have a memorable Andaz experience. Also, you should contribute positively towards successfully achieving departmental KPI goals and ensure a ...
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Guest Service Officer
Found in: Talent AE C2 - 2 days ago
Hyatt Corporation Dubai, United Arab Emirates Full timeGuest Service Officer · Andaz Andaz Dubai The Palm AE - DU - DubaiFront OfficeHourly/Entry Level EmployeeFull-timeReq ID: DUB004091Worldwide Summary · As a Guest Service Officer, you are responsible to provide professional and customer focused service to our guests, ensuring ...
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Customer Service Officer
Found in: Talent AE C2 - 2 days ago
Kuwait Airways Dubai, United Arab Emirates Full timeAbout us · On the wave of the oil boom of the1940s, a national carrier was born in 1954. Initially, Kuwait Airways Companyserved a limited network of Basra, Abadan, Beirut, Damascus and Jerusalem;however, a year later the fledgling carrier was facing economic hardship, andthe go ...
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Officer - Service Centre
Found in: Talent AE C2 - 2 days ago
Client of Talentmate Dubai, United Arab Emirates Full timeJob Description · The Officer - Service Centre is responsible for providing excellent customer service and support to internal and external stakeholders. They handle inquiries, resolve issues, and ensure a smooth operation of the service centre. This role requires strong communic ...
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Guest Services Officer
Found in: Talent AE C2 - 2 days ago
Hyatt Corporation Dubai, United Arab Emirates Full timeGuest Services Officer - Reservation · Hyatt Regency Hyatt Regency Dubai AE - DubaiAdministrativeHourly/Entry Level EmployeeFull-timeReq ID: DUB005399Worldwide Summary · You will be responsible to provide an excellent and consistent level of service to your customers. The Gue ...
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Guest Services Officer
Found in: Talent AE C2 - 2 days ago
Destination Hotels Dubai, United Arab Emirates Full timeSummary · You will be responsible to provide an excellent and consistent level of service to your customers. · The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division · Qualifications · Ideally with a ...
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Senior Services Officer
Found in: DrJobEN AE A2 - 1 day ago
HALCON Dubai, United Arab EmiratesManage the catering services from collection of daily requirements & coordination with Catering service provider · Conduct monthly Food committee meeting, confirmation of menu and coordination with service provider · Collect and process the catering invoice claims and follow up w ...
Customer Service Officer - Dubai, United Arab Emirates - GMG
Description
Experience