- Design and execute sales and marketing plan specific to each micro market in order to achieve revenue target
- Work with other departments to leverage opportunities within other segments, ie. Private Banking, SME, RM Retail, Corporate Banking, Brokerage.
- Ensure first 100 customers within each area are personally known and have been visited within the past 12 months at least one by AM.
- To be fully aware of all policies relating to operational risk, sales processes, credit policy etc and comply with the same
- To safeguard the reputation of Emirates NBD by employing best practices and acting in a professional manner at all times
- To have full awareness of all policies and procedures issued in relation to credit lending, money laundering prevention and KYC
- Take an active part in development of the team of RMs and Unit Managers within the assigned area.
- On the job coaching and feedback sessions for RMs and Unit Managers.
- Structured workshop for new recruits on
- Basic Priority Banking offering
- Sales pitch and closing deals (role modeling)
- Recruitment of CSRs and RMs into the team and take active part in promotion of CSRs and RMs through their career program plan.
- develop interview techniques to assess external and internal candidates.
- Shortlist AMs ready for promotion to Sr. RM and UM role, Private Banking
- Shortlist CSRs for AM role
- Provide the 'Product Development' team with customer's feedback/ suggestions thereby contributing to a competitive product offering
- Capacity Planning – proactively review the capacity plan within the area and make recommendations on the number of RMs / CSRs required within each area
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