- Previous experience in a callcenter environment as a Quality Lead for a minimum of two years,with a focus on quality assurance andmonitoring
- Increase and maximize productivitytargets through driving retail KPIs and operationbasics
- Work effectively with call center teams,supervisors, and managers to implement quality initiatives anddrive performance
- Strong communication skillsare required to provide feedback, coaching, and training to callcenter agents and management, along with beingbilingual.
- Follow guidelines set in the opsmanual relating to customer service andfinance
- Knowledge of quality assuranceprocesses, metrics, and best practices in customerservice
- Experience with quality monitoringtools and systems to evaluate call quality and adherence tostandards
- Develop and deliver training programsto enhance agent skills and improve overall qualityperformance
- Maintain a customer-centricapproach, ensuring that quality efforts align with enhancingcustomer satisfaction and loyalty
- Proficient inusing Excel and PowerPoint
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Customer Care Lead
Found in: DrJobEN AE A2 - 3 hours ago
LANDMARK Group Dubai, United Arab EmiratesPrevious experience in a call center environment as a Quality Lead for a minimum of two years, with a focus on quality assurance and monitoring · Increase and maximize productivity targets through driving retail KPIs and operation basics · Work effectively with call center teams, ...
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Commis III
Found in: Talent AE A C2 - 6 days ago
Minor International Dubai, United Arab EmiratesPosition:Registered Nurse | Nights | Elderly Care · Location: Christchurch, Dorset · Salary:£;per hour + £60 extra per shift over contractedhours · Hours: per week · Shifts: Nights · Remit: · Queens Park Care is proud to be working in partnershipwith a leading care home provid ...
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Consultant Critical Care Medicine
Found in: DrJobEN AE A2 - 3 hours ago
CareerLink HR Dubai, United Arab EmiratesResponsibilities · Provide patient focused Critical Care Medicine and ensure optimal clinical care of patients in the department in line with the clinical privileges granted. · Work within a multidisciplinary team with a personalised and caring attitude. · Provide leadership, sup ...
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Consultant Critical Care Medicine
Found in: DrJobEN AE A2 - 1 day ago
CareerLink HR Dubai, United Arab EmiratesProvide patient focused Critical Care Medicine and ensure optimal clinical care of patients in the department in line with the clinical privileges granted. · Work within a multidisciplinary team with a personalized and caring attitude. · Provide leadership, supervision, and suppo ...
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Senior Project Manager
Found in: DrJobEN AE A2 - 4 days ago
Dice Dubai, United Arab EmiratesDice is the leading career destination for tech experts at every stage of their careers. Our client, Tech Valley Talent, is seeking the following. Apply via Dice today · Tech Valley Talent (TVT) has an opening for a Senior Project Manager. · DURATION: 3 years · LOCATION: Remote; ...
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Consultant Critical Care Medicine
Found in: DrJobEN AE A2 - 2 days ago
WizeJob Dubai, United Arab EmiratesPrestigious Hospital in the United Arab Emirates is urgently looking for Critical Care Specialist / Intensivist · Responsibilities · Provide patient focused Critical Care Medicine and ensure optimal clinical care of patients in the department in linewith the clinical privileges g ...
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Assistant Manager Guest Service
Found in: DrJobEN AE A2 - 4 days ago
One&Only Resorts Dubai, United Arab EmiratesAs the Assistant Guest Services Manager in One & Only One Za'abeel, your primary responsibility is to ensure the highest level of guest satisfaction by providing exceptional service and creating everlasting moments and memorable experiences. You will oversee the guest services de ...
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Consultant General Surgeon
Found in: DrJobEN AE A2 - 3 hours ago
CareerLink HR Dubai, United Arab EmiratesAssess patients through testing and physical exams for their readiness for surgery, and analyze patients' history and current medical status to determine the right treatment needs and to plan the surgical procedure · Explain procedures to patients, including recovery and any foll ...
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Customer Care Assistant
Found in: DrJobEN AE A2 - 6 days ago
"BD SELECT" Dubai, United Arab EmiratesWe are looking for our client in food industry a Customer Care Assistant · The role · Processing partner orders through email and phone determining delivery time method of transportation depending on product availability promotions seasonality order optimization (upsell) sales p ...
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Maintenance Electrical Engineer
Found in: DrJobEN AE A2 - 3 hours ago
Albaddad Capital Dubai, United Arab EmiratesSeeking Project Manager that will be responsible for providing project management support for multiple PMO initiatives. The specific projects will include Fiscal Agent Services (FAS) Releases, Financial Management System Changes, T-MSIS Changes, PMO Operations and Certification S ...
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Team Leader
Found in: DrJobEN AE A2 - 3 days ago
Cartier Dubai, United Arab EmiratesSupervise workflows encompassing stock management, inventory control, and shipping/receiving · Oversee proper movement of products in/out of the boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quali ...
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Assistant Manager Guest Service
Found in: Talent AE A C2 - 4 days ago
One&Only Resorts Dubai, United Arab EmiratesAs the Assistant Guest Services Manager inOne & Only One Za'abeel, your primaryresponsibility is to ensure the highest level of guest satisfactionby providing exceptional service and creating everlasting momentsand memorable experiences. You will oversee the guest servicesdepartm ...
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Registered Nurse RN ICU
Found in: DrJobEN AE A2 - 2 days ago
Health eCareers Dubai, United Arab EmiratesPosition Summary · This position assesses, plans, implements, evaluates and documents nursing care of patients in accordance with organizational policies and in accordance with standards of professional nursing practice utilizing the framework for professional nursing practice an ...
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Senior Project Manager
Found in: Talent AE A C2 - 3 days ago
Dice Dubai, United Arab EmiratesDice is the leading career destination fortech experts at every stage of their careers. Our client, TechValley Talent, is seeking the following. Apply via Dicetoday · Tech ValleyTalent (TVT) has an opening for a Senior ProjectManager. · DURATION:3 years · LOCATION:Remote; NewYork ...
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Technology Manager
Found in: DrJobEN AE A2 - 5 days ago
accor hotels uae Dubai, United Arab EmiratesKrazy Mantra Hr Solutions is a man power solution company since 2008. We provide man power solutions to all sector in India as well as internationally. We have also worked with 450+ MNCs in India and Internationally. · Our CLIENT COMPANY is Hiring BDM IT Ahmedabad. · Job Title : ...
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Consultant Critical Care Medicine
Found in: Talent AE A C2 - 1 day ago
CareerLink HR Dubai, United Arab EmiratesResponsibilities · Provide patient focused Critical CareMedicine and ensure optimal clinical care of patients in thedepartment in line with the clinical privilegesgranted. · Work within a multidisciplinary teamwith a personalised and caringattitude. · Provide leadership, supervis ...
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Regional Contact Center Manager
Found in: DrJobEN AE A2 - 3 hours ago
MAJID AL FUTTAIM Dubai, United Arab EmiratesReview/analyze workforce management data on a regular basis to ensure adherence to the group quality standards are consistently met. · Ensure a good relationship with our third party outsourced. · Responsible of calibrating the service between external and internal customer care ...
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Specialist Sports Medicine
Found in: DrJobEN AE A2 - 2 days ago
SearchPlus HR Dubai Dubai, United Arab EmiratesSearchPlus HR is a leading HR consulting firm specializing in connecting talented professionals with top organizations in the field of medicine. We are currently seeking a passionate and experienced Specialist in Sports Medicine to join. · As a Specialist in Sports Medicine, you ...
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Registered Nurse RN ICU
Found in: Talent AE A C2 - 1 day ago
Health eCareers Dubai, United Arab EmiratesPositionSummary · This position assesses,plans, implements, evaluates and documents nursing care of patientsin accordance with organizational policies and in accordance withstandards of professional nursing practice utilizing the frameworkfor professional nursing practice and dev ...
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Team Leader
Found in: Talent AE A C2 - 4 days ago
Cartier Dubai, United Arab EmiratesSupervise workflows encompassingstock management, inventory control, andshipping/receiving · Oversee proper movement ofproducts in/out of the boutique including, but not limited toshipments, transfers, consignments, and movement throughout theboutique while maintaining quality co ...