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    Senior Client Relationship Manager - Dubai, United Arab Emirates - Marsh McLennan

    Marsh McLennan
    Marsh McLennan Dubai, United Arab Emirates

    4 days ago

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    Description

    What can you expect:


    As Senior Client Relationship Manager reporting to the UAE Trade Credit Practice Leader you will be responsible for managing Marsh Trade Credit Key clients (endtoend cycle) leading some strategic initiatives (Industry Focus Country & Product) as well as develop and manage junior team member(s).


    As an experienced executive you will also actively contribute to scaling up the Marsh MENA Credit Specialty team by leading team members coaching training and continuous process improvements.


    What you will be rewarded with:


    We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week and 1 to 2 days working remotely.


    Competitive Benefits Package including 27 days annual leave private medical cover life insurance employee assistance program plus a range of flexible benefits including carryover up to 5 days of holiday per year share scheme and optional rental advance.


    We will rely on you to:
    Client Servicing

    Relationship Building:
    Grow the Clients partnerships to a strategic level while delivering operational excellence through a systematic approach:

    Decision Maker Relation Building:
    regular catch up with CFO / CEO advise on their Credit/Risk/Liquidity requirements circulate Country/Sector Risk updates
    invite to Events & Socializing

    Performance:
    Monitoring of Key Metrics regular Risk workshops & training Appeals

    Renewal Activity:

    Planning & execution as per SLA driving Consistent Analysis & Proposals on cover & commercials metrics Action early renewals when possible Flag accounts at risk.


    Revenue Generation:

    Deliver your Retention and New Business Revenue target minimize accounts wastage (below 10% YoY) and refer opportunities to other Marsh practices.


    Key Metrics:

    Relationship:
    Feedback from CSuite # of Opportunities referred # Meetings Articles shared

    Retention:
    Revenue achieved vs. Budget % of accounts renewed

    Renewal process:
    % of accounts renewed before expiry Tracker accuracy.

    Business Development

    Expanded Business generate new business from existing clients by Identifying new requirements (new entities topup cover bankfactoring program).

    New Business:

    Lead an industryspecific initiative & Generate interest from clients of other Marsh practices Secure Referrals from own existing clients.


    Cross Selling:

    Map your customers risk exposure and introduce other risk & insurance solutions to them (Political Risk & Structured Credit Medical Cyber risk Marine & Transportation D&O).


    Key Metrics:
    Revenue generated Activity volume / # of opportunities

    Leadership

    Team Member Onboarding:
    Design a comprehensive onboarding plan Coordinate the full TC teams effective participation and
    Plan Field visits
    and technical training of new joiners.

    On the Job Coaching:
    Continuous Peer Review of Junior CE (Emails Proposals Meetings/ Pitch) Field support (Joint Client meetings) & feedback Weekly Catch Ups

    Individual Team Development:
    Map Team member Skillset and design a 1year plan for skills acquisition with Online learning Field training and feedback sessions as well as participation in the Mentoring Program within the wider Credit Specialty Practice


    Key Metrics:
    Onboarding Plan Technical Tests Trainees feedback

    Manager & Team Member Feedback

    Client & Peer Feedback on Junior CE performance

    What you need to have:
    Over 5 years of experience in Credit Insurance or Credit Risk Management Role (better not to limit ourselves to CRM role only)

    Strong communication & Negotiation skills both verbal and written

    Comfortable in a fastpaced environment (Managing effectively Client & Internal Meetings Multiple Zoom & Phone Calls and a Large Volume of emails)

    Team Leader or managerial experience

    Arabic Speaker is a Plus(regular travel to KSA to be expected)

    Marsh McLennan (


    NYSE:
    MMC) is the worlds leading professional services firm in risk strategy and people. The Companys 85000 colleagues advise clients in 130 countries.

    With an annual revenue of over $20 billion Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four marketleading businesses.

    Marsh provides datadriven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities.

    Mercer delivers advice and technologydriven solutions that help organizations redefine the world of work reshape retirement and investment outcomes and unlock health and well being for a changing workforce.

    Oliver Wyman serves as a critical strategic economic and brand advisor to private sector and governmental clients. For more information visit (link removed) or follow us on LinkedIn and Twitter.

    Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment.

    We aim to attract and retain the best people and embrace diversity of age background civil partnership status disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable law.

    We are an equal opportunities employer.

    We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process.

    If you have a disability that may require reasonable adjustments please contact us at (email removed)


    Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office.

    All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one anchor day per week on which their full team will be together in person.

    office or working onsite with clients at least three days per week.

    Officebased teams will identify at least one anchor day per week on which their full team will be together in person.

    Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment.

    We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties nationality parental status personal or social status political affiliation race religion and beliefs sex/gender skin color or any other characteristic protected by applicable law.

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