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    Specialist - Kitchen Onboarding - Dubai, United Arab Emirates - Talabat

    Talabat
    Talabat Dubai, United Arab Emirates

    5 days ago

    talabat background
    Description

    What's On Your Plate?

    • Managing all brands front end onboarding in Delivery Hero Kitchens regionally.
    • Responsible for the Partner moving in the equipment and going live as per the agreed date.
    • Responsible for off boarding brands from kitchens as per offboarding guidelines.
    • Single point of contact between Kitchen Operations and Kitchen Sales team for better communication.
    • In case of delay in move in equipment by Partner, coordinate with the Kitchen Sales team to find replacement.
    • Owning and updating the Partner Onboarding Master Sheet.
    • Sending weekly updates to all stakeholders on the vacant stalls, churn and new partners going live.
    • Coordinate with the kitchen team namely: Sales, Operations, Growth and Project to initiate brand onboarding.
    • Coordinate with the Partner Brands to obtain documentary requirements for brand onboarding and all relevant documents required for trading (Trade License, Staff Permits, Health Cards, PIC, etc).
    • Coordinate with the Kitchen Sales Team and Account Management for commercial accuracy and other concerns.
    • Ensures that all requirements and all required signatures are complete and submitted to Salesforce for brand onboarding.
    • Monitor the progress of the submission to Salesforce and rectify the deficiencies (if any) in a timely manner to ensure that the onboarding processes are progressing as required in the absence of Onboarding Associate.
    • Coordinate with the external support team such as POS Content, Quality, Logistics on Menu Configuration along with Partners' POS Provider in the absence of Onboarding Associate.
    • Coordinate with the logistics team for the provision of Talabat Device, Performing
    • Test Orders and bring the brand live in the absence of Onboarding Associate.
    • Keep records of all signed contracts on all kitchens and make it available whenever required by the Kitchen Operation Management.
    • Maintain and update excel sheets on Brand Onboarding Progress and share with Kitchen Managers and Operations Director in the absence of Onboarding Associate.
    • Update Kitchen Dashboards (GSF) for all newly onboarded brands in the absence of Onboarding Associate as per GFS guidelines.
    • Prepare an onboarding update on a weekly basis and share it with the team during weekly update calls.

    What you need to be successful

    What Did We Order?

    • Bachelor's degree in any discipline.
    • Arabic Speaker
    • Excellent communication skills both written and verbal.
    • Previous experience in admin related works.
    • Customer service skills.
    • UAE driving license (mandatory)
    • Flexible in working hours.
    • Organizational skills.
    • Analytical skills.
    • CRM software knowledge
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