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Dubai

    Technical Support-IT Operations - Dubai, United Arab Emirates - Concentrix

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    Description

    About the job

    Essential Functions/Core Responsibilities

    • Coordinate as smart hands with different portfolio and engineering workgroups
    • Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
    • Perform hardware and software upgrades to peripheral equipment
    • Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
    • Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
    • Perform site maintenance and safety checks of assigned equipment
    • Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering

    Candidate Profile

    • Bachelor's Degree in related field from a four-year college or university with one to three years of relevant experience preferred
    • Ability to multi-task and meet timelines on deliverable
    • Detail-oriented
    • Proficient in Microsoft Office

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