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Manager Service Reception
1 day ago
Al Fahim Group Abu Dhabi, United Arab EmiratesOversee and monitor the entire operations to receive, follow up and delivery of customer vehicles to ensure the after sales service is carried out to set company policies and procedures. · **Experience Required**: · 6 - 7 years of minimum experience in customer care within automo ...
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Reception Manager
2 days ago
ALFAHIM Abu Dhabi, United Arab Emirates· Operations: Supervise the service work shop foremen.Assist and support the booking & information team withcustomer consultations. Assign jobs to the team based on thebooking schedule/walk-in customers to ensure equal distribution ofwork. Liaise with members from concerned depa ...
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Service Reception Manager
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AL TAYER GROUP LLC Abu Dhabi, United Arab EmiratesReceive customers in a professional manner providing them with accurate and timely information on their service needs. · Accurately inform Service Advisors of customer needs and record information accordingly. · Provide excellent customer service and monitor the customer contract ...
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Ladies Salon Receptionist/administrator
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Reception/patients Relations Supervisor
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Ciconia Recovery healthcare investments llc Abu Dhabi, United Arab EmiratesCounseling Center is currently seeking a highly motivated and skilled individual Arabic speaker to join our team as a Reception/Patient Relations Supervisor. This is a key role that combines administrative tasks with a focus on providing exceptional customer service and fostering ...
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Receptionist
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Al Madina Agencies And Services Abu Dhabi, United Arab Emirates**The aim of the job**: · Carrying out customer reception services and implementing them, responding to their inquiries and guiding them, and maintaining the confidentiality of information. · **Main responsibilities**: · - Receiving, welcoming and directing visitors or clients. · ...
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Receptionist Secretary
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Receptionist
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Hilton Abu Dhabi, United Arab EmiratesA Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. · **What will I be doing?** · As Receptionist, you will provide reception services for Guests to contribute t ...
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Receptionist - UAEn
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NMC Healthcare Abu Dhabi, United Arab EmiratesThe role of the Receptionist is to attend patients and their relatives in the Clinic to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Clinic. · - Commitment to Occupational Safety and Health (OSH) / ...
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Guest Relations Manager
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Hilton Abu Dhabi, United Arab Emirates**What will I be doing?** · As a Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Gues ...
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Workshop Manager
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BBIS Abu Dhabi, United Arab Emirates**The job responsibilities are as follows**: · - Ensure full and accurate communication to workshop, parts, reception, and quality control. · - Ensure all materials and labour resources used are posted to each and every job card. · - Maintain up-to-date progress on each and every ...
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Front Office Host
1 day ago
Grand Hyatt Abu Dhabi Abu Dhabi, United Arab EmiratesSummary · You will be responsible to provide an excellent and consistent level of service to your customers. The Front Office Host is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division · **Qualifications**: · Ideally with a re ...
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Parent Relations Executive
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Aldar Academies Abu Dhabi, United Arab EmiratesThis is an exciting opportunity to join the highly successful Aldar family of schools and to help shape the future of Abu Dhabi's leading school group. · **Minimum Qualifications · - Bachelor's degree certificate**Minimum Experience · - 2 years' experience in customer facing role ...
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Front Office Host
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Grand Hyatt Abu Dhabi Abu Dhabi, United Arab EmiratesSummary · You will be responsible to provide an excellent and consistent level of service to your customers. The Front Office Host is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division · **Qualifications**: · Ideally with a re ...
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Receptionist (Female Only)
1 day ago
Alain cromwell clubs and sport institution and management and operation Abu Dhabi, United Arab EmiratesWe are currently looking for Experienced **Female** Receptionist (preferably Eastern European) in a Premium Fitness Facility. · As a Receptionist/Customer Service Representative you will perform the following tasks to the highest standards: · - Greet and welcome the guests & cust ...
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Guest Relations Agent
3 days ago
Hilton Abu Dhabi, United Arab EmiratesA Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. · **What will I be doing?** · As Guest Relations Agent, you will directly address the n ...
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Receptionist / Administrator
1 day ago
360 Dental Center Abu Dhabi, United Arab EmiratesWe are looking to hire a **Front Desk Receptionist** with following job responsibilities: · - Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette. · - Welcomes and greets all patients and visitors, in person or over the phone. · ...
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Supervisor Reception
1 day ago
Al Fahim Group Abu Dhabi, United Arab EmiratesSupervise reception team in terms of building rapport with customers from managing the receipt, delivery and follow up on customer vehicles while adhering to the set company policies and procedures. Liaise between customers and workshop team to efficiently deliver services on tim ...
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Arabic Female Receptionist
1 day ago
360 Dental Center Abu Dhabi, United Arab EmiratesWe are looking to hire an Arabic **Front Desk Receptionist** with following job responsibilities: · - Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette. · - Welcomes and greets all patients and visitors, in person or over the p ...
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Area Service Manager
1 day ago
Adecco MiddleEast Abu Dhabi, United Arab EmiratesDuties & Responsibilities · - Ensures achievement of branch's targets and objectives, both Service revenue and Parts sales thru workshop and retail counters, while making certain that Aftersales operations are compliant with company standards and policies. · - Organizes monitors ...
Reception Manager - Abu Dhabi, United Arab Emirates - ALFAHIM
Description
· Operations: Supervise the service work shop foremen. Assist and support the booking & information team with customer consultations. Assign jobs to the team based on the booking schedule/walk-in customers to ensure equal distribution of work. Liaise with members from concerned departments e.g. parts supervisor and workshop manager to ensure jobs are prioritized well and parts are available on time.
· Process Management: Monitor service key performance indicators (KPI's) & teams progress on a daily basis and prepare action plans in order to maintain budget fulfilment. Review weekly customer satisfaction index (CSI) results and discuss details with the team members according to action plan. Monitor job completion reports and compare them with job cards to ensure the job cards are comprehensive with the required details prior to delivery.
· Customer Satisfaction: Ensure customers get professional and welcoming firsthand experience from start to finish. Investigate escalated customer issues and liaise with the Principals if required to resolve issues in a timely manner and meet customer service expectations.
· Team Management: Monitor reports on the team's progress on a daily basis to ensure target achievement is on track. Support the complete pending tasks, resolving issues and related to delivery delays or spare parts availability. Provide training on the job to new and existing staff members. Elaborate individual performance on a monthly basis of each team member and provide feedback accordingly.
· Compliance and Safety: Ensure compliance to manufacturer's directives and the safety rules to avoid any damage to the vehicles or to self. Promote safety rules defined for the equipment, instruments and products. Job Specific Information.
· Manager Service Reception will be closely working with Customers, department manager and service team to ensure high level of customer satisfaction and optimum utilization of workshop premises.
QUALIFICATIONS, EXPERIENCE, COMPETENCIES Qualification (e.g. Academic Qualification, Certifications, Licenses)
· Diploma in Automobile, Mechanical Engineering or equivalent.
· Bachelor's Degree is preferred.
Experience
· 6 – 7 years of minimum experience in customer care within automotive work shop environment.
· 2 years of minimum experience as a Manager Service Reception within a busy workshop