- Perform gap analysis on current offices vs SLAs and new experience mandates and lead projects in the offices to bridge the gap.
- Take on multiple projects across operation teams by leading the mandate for continuous improvement and delivering a great customer experience
- Perform root cause analysis on major issues seen in the ground operation and lead the addressing of those through innovative problem-solving techniques
- Perform audits and send out report showcasing the health of projects at an office level
- Mentor and develop operation leaders to take up management positions across the Aramex operational network
- Maintain healthy and safe workplace environment.
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Assistant Operations Manager - Dubai, United Arab Emirates - ARAMEX
Description
Job Responsibilities: