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    Receptionist - Dubai, United Arab Emirates - PALAZZO VERSACE HOTEL L.L.C

    PALAZZO VERSACE HOTEL L.L.C
    PALAZZO VERSACE HOTEL L.L.C Dubai, United Arab Emirates

    5 days ago

    Default job background
    Full time
    Description

    JOB SUMMARY

    Main duties/responsibilities:
    • Give a warm and engaging welcome to guests on arrival and perform guest check-in
    • Take payment from guests on departure and close their bills correctly
    • Be efficient in assisting guests throughout their stay with any requirements
    • Sell rooms to walk-in guests at the maximum rate possible
    • Ensure that the Guest Services desk is manned, operationally prepared and stocked at all times
    • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
    • Update all information given by guests on the Registration Card on check-in into the Opera system making sure that all required information has been provided
    • Ensure all the guests has been assisted in timely manner with their special requests and reservations
    • Scan the passport of every guest on arrival and save the data correctly
    • Logs and keep the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance
    • Attend the daily handover briefing at the beginning of each shift
    • Carry out cashiering duties like foreign currency exchange, paid-outs etc.
    • Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times
    • Perform any related duties and special projects as requested by the Front Office Manager/Team Leader


    CANDIDATE PROFILE
    • Secondary Education/Degree in hotel management
    • 2 years front desk experience in a 5 star Hotel
    • Knowledge of basic Microsoft Office applications
    • Knowledge of Opera (Front Office Applications)
    • Fluency in written and spoken Arabic & English

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