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    Travel Assistance Operations Officer - Dubai, United Arab Emirates - Allianz Partners

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    Description
    • Coordinate with differentproviders to ensure high quality ofservice.
    • Respond inbound and outbound telephone/ e-mail Customer / Partners inquiries and ensure call qualitymonitoring.
    • Follow the complaints &escalation management process and log in complaints with action& resolution in the system / tools provided by thecompany
    • Ensure proper system related tasks ascreating files and Service Providers updates on theportal
    • Record tasks in the productivity file,share with management and ensure reaching the level of productivityassigned
    • Follow the internal processes andguidelines to ensure reaching the Operational KPIs (Quantity andQuality) and the attendance KPIs
    • Requestfeedback in relation to the performed tasks and discuss with TeamLeader the monthly scorecard results
    • Monitordaily activities as per the communicated Service Level Agreement,create reports / statistics / analysis and report anydeviation
    • Attend training sessions as requestedand participate in the departmental activities in accordance withthe monthly schedule
    • Attend internal meetingsrelated to the job as per the internalrequirements


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