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Sharjah

    Guest Relations Executive - Sharjah, United Arab Emirates - Occidental Sharjah Grand

    Occidental Sharjah Grand
    Occidental Sharjah Grand Sharjah, United Arab Emirates

    2 weeks ago

    Default job background
    Full time
    Description
    Guest Relations Executive - Russian Speaker
    Responsibilities:
    • Ensuring and providing flawless, professional and high-class guest service experiences.
    • Analyzing customer feedback and providing direction to continuously improve hotel's overall rating.
    • Responding to guests needs and anticipating their unstated service needs.

    Job brief:
    • We are looking for a Russian Speaker Guest Relations Executive to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel.
    • Guest Relations Executive responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel's facilities. You will also make sure our front-desk staff, including Receptionists and bellboys offer customer service and provide memorable hospitality experiences for our guests.
    • If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we'd like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.
    • Ultimately, you will manage guest services and our hotel's image by answering guests' requests and making sure our visitors are satisfied.

    Responsibilities:
    • Provide upscale guest service experiences for clients throughout their stay
    • Ensure clients are properly greeted upon their arrival
    • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
    • Coordinate luggage collection and storage
    • Oversee check-in and check-out procedures, including reservations and financial transactions
    • Promptly address guests' requests, like in-room dining
    • Actively listen to and resolve complaints
    • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
    • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
    • Inform clients of our hotel services, including breakfast and dining options
    • Promote all hotel amenities, conveniences and programs offered
    • Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
    • Appraise team's performance and produce regular reports
    • Liaise with Housekeeping & other operational departments to provide an overall comfortable guest experience
    • Examine daily duties, assign tasks and check on progress
    • Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
    • Recommend local tourist spots, including places to dine, shop and sight-see
    • Establish friendly relationships with regular hotel clients

    Requirements and skills:
    • Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
    • Understanding of all hotel management best practices and relevant laws
    • Hands-on experience with Hotel Management software (PMS)
    • Proficiency in English & Russian is must; knowledge of other languages is a plus
    • Customer service drive with outstanding communication and active listening skills
    • Excellent problem-solving and multitasking skills
    • Leadership skills along with the ability to motivate a team into high performance
    • Ability to work flexible hours
    • Strong sense of responsibility and a professional presentation
    • Degree in Hospitality Management, Tourism, Business Administration or relevant field

    Candidates with at least 2-3 years experience may apply with CV to
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