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    Reservations Supervisor - Dubai, United Arab Emirates - One&Only Resorts

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    Description
    • A commitment to a sense ofurgency, immediacy, and totalresponsiveness.
    • Anticipate guest needs andaddress them in a refreshing, respectful and politemanner.
    • Demonstrate a willingness to"go the extra mile" to exceed guestexpectations.
    • All reservations are processedaccurately and efficiently.
    • All relevantdetails are recorded accurately e.g., paymentdetails.
    • Confidentiality of information isalways maintained.
    • Ensure to remain aware atall times of what packages are on offer and which tiers to sell atand communicate specials and promotions toguests.
    • To utilize"preferences", "traces "andcomments to ensure that the relevant departments are kept updatedwith regards to any preferences made by guests eg. transport, wine,cots, allergenic pillows etc.
    • To ensure thatall relevant administration is kept updated at alltimes.

    Suitable candidatewill be reporting directly to the Reservations Manager. He/She mustbe highly qualified and must have at least 1-2 years'experience in an upscale luxury hospitality industry or five-starhotels. He/She must have reservations background with strongattention to details and analytical skills, must be able to workunder pressure and meet strict deadlines with excellent spoken andwritten communication skills in English and/or another language.Computer literate including relevant software and experience inusing a Opera system. Middle East/GCC experience is anadvantage.



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