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    Tier 1-2 IT Support Analyst - Dubai, United Arab Emirates - Dice

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    Description
    • Associates/Bachelor's Degree in IT or related field.
    • 1-3 years of Remote Support experience.
    • Knowledge of the full stack of Microsoft desktop and server applications.
    • Need experience with Office 365, Active Directory, DNS, and DHCP.
    • Experience with Mac devices.
    • IT Certifications: Microsoft MCP or CompTIA A+.
    • Knowledge of applications like AEC field such as AutoCAD and Revit.
    • Technical Awareness: able to match resources to technical issues.
    • Diagnosis skills of technical issues.
    • Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener and customer care.
    • Managed Services Provider (MSP) experience is a plus.
    • Experience with ConnectWise is a plus.


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