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    Engagement Partner - Dubai, United Arab Emirates - careem

    Careem background
    Description

    Responsibilities:

    Maintain and optimize networks and servers

    Be responsible for device and password management

    Oversee data backup and system security operations (e.g. user authorization, firewalls)

    Manage installations, upgrades and configurations of hardware and software

    Assess system performance and recommend improvements

    Resolve issues escalated by technicians and engineers

    Ensure data is handled, transferred or processed according to legal and company guidelines

    Provide support and guidance to stakeholders via help desk

    Control costs and budgets regarding IT systems

    Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses

    Develop IT policies and practices

    Responsible for availability, security and performance of all operational systems

    Manage the architecture and design of the organization operational systems

    Develop & implement workflows & processes to ensure timely & accurate processing and compliance is adhered to in Vendor Master set-up, Invoice & Payment processing

    Drive continuous improvement and lean methodologies into NPI processes

    Manage overall engineering operation staff, develop team members, and implement best practices, deliverables and milestones

    Overseas ODM activities and work closely with 3rd Party App component owner for delivery of software and services

    Leads Ad-hoc programs involving multiple functions and project teams to drive the engineering development, quality, and process improvement for product or service offering

    Manage with internal team on all SOW and vendor management

    Build relationships with vendors and partners and overseas the overall outsourcing operating model

    Budget planning, invoice approval, and reconcile expenses

    Qualifications:

    Proven experience as IT Operations Manager

    Experience with system installation, configuration and analysis

    Thorough knowledge of networks and cloud computing

    Knowledge of data protection operations and legislation (e.g. GDPR)

    Leadership and organizational skills

    Ability to manage multiple projects

    Outstanding communication skills

    Problem-solving atitude

    Bachelor's in IT or relevant field

    List any licenses or certifications required by the position: ITIL, ISO

    Remote Work :

    No



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