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    Events Executive - Dubai, United Arab Emirates - MARRIOTT International

    Marriott International background
    Description

    Our Expectations From The Role

    • As an expert being able to collaborate with a customer and craft individual events.
    • Taking care of a smooth transition from sales to events planning.
    • Handle groups & events contracted by the Sales team ranging from 1 room per night/ 1 guest to 450 rooms per night/ 450 guest
    • Focus on pop-up groups (group handovers within 7 working days which will not go through sales)
    • Focus on pop-up events and being the contact person for the Marriott Regional Office.
    • Focus on future planning potential problems and/or conflicts from a service/planning point of view and solutions towards them to improve guest satisfaction and planning efficiency.
    • Being proactive in offering solutions.
    • Creating Banquet Event Orders.
    • Accurately forecasts all the events (bedrooms and/or catering)
    • Guidance and support throughout the event.
    • Being knowledgeable about product and services.
    • Handle the billing process by preparing invoices, having bill reviews with the guest and finalizing the invoices by ensuring billing accuracy.
    • Takes total ownership and responsibilities for the successful planning and coordination of groups & events assigned.
    • Continuous communication with the operational team.
    • Be available as needed during the event phase for their assigned groups.
    • Working effectively with third party vendors.
    • Organizing & planning the group rooms side of the event.
    • Working in coordination with assigned Group housing partner to ensure rooming list & room instructions have been updated accurately.
    • Guiding the client throughout the event as the expert partner for the guest by being a consultant
    • Attend the daily service communication tool; BEO meeting.
    • Up-sell last minute items to ensure profitability.
    • Conduct pre- and post-conference meetings in line with Marriott standards.
    • Show around in connection with in-house functions.
    • Coordinate all activities involving the pre- and post-event process.
    • Communicate challenging situations accurate to responsible departments.
    • Handle guest complaints in a professional manner and come up with solutions.
    • Responsibility of working on individual projects besides the organization of events.
    • Following department timelines for actualization, BEO & Group resume distribution, rostering, forecasting, etc.
    • Rewarding bonvoy points in a timely manner after checking the required criteria mentioned on the Job Aid for posting points.
    • Working honestly, ethically & with integrity


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