- Excellent verbal and written communication skills
- Ability to work both independently and team environment
- Strong customer service mindset
- Microsoft 365/Windows OS - Windows 10
- Microsoft Edge support
- Microsoft SharePoint Online experience
- Microsoft Dynamics 365 Customer Service
- Personal Computer Desktop, Laptop, Mobile devices
- Network Printers
- Microsoft Access & PowerPoint 365
- Google Chrome and Mozilla Firefox
- Power Shell
- Active Directory
- Windows Hello for Business
- Windows Server
- Microsoft Configuration Manager (SCCM)
- Networking (wired and wireless)
- Network Security concepts
- Receives calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
- Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
- Escalates problems in accordance with defined procedures.
- Assists users through problem solving steps.
- Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
- Tests software and hardware for troubleshooting and problem resolution.
- Able to diagnose and detect correct equipment errors and repair products by replacing worn or broken parts, and making technical adjustments.
- Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
- Assists in coordination of changes, upgrades, and new products, ensuring systems will operate correctly in current and future environment.
- Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
- Supports shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
- Communicates accurate and useful status updates.
- Manages and reports time spent on all work activities.
- Follows quality standards.
- Able to work in a team environment
- Completes assigned tasks.
- Strong communication skills; both written and spoken.
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Service Desk Analyst
4 days ago
GTS Corporate Dubai, United Arab EmiratesLooking for Service Desk Analyst. · Hiring only Emiratis. Only freshers can apply. · **Salary**: AED8, AED10,000.00 per month · Ability to commute/relocate: · - Dubai: Reliably commute or planning to relocate before starting work (required) ...
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Is Service Desk Analyst
4 days ago
Logesys Data Technologies L.L.C Dubai, United Arab Emirates**Role: IS Service Desk Analyst / Support** · **Location**: Dubai, UAE (onsite at client location) · **General Responsibilities**: · **EHS and Information protection**: · - Live and promote "we never compromise on safety". Follow all environment, health and safety related precaut ...
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IT Service Desk Analyst
1 week ago
Missan IT Solutions Dubai, United Arab Emirates**Key Accountability & Tasks**: · - Be pro-active when dealing with user issues & log all calls on BMC Helix ticketing system. · - Assist clients resolve any hardware / software related problems. · - Provide training & advice around computer equipment usage. · - Escalate more com ...
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IT Service Desk Analyst
4 days ago
JUMBO MANPOWER SERVICES LLC Dubai, United Arab EmiratesLogging all relevant incident/service request details, allocating categorization and prioritization codes. · - Providing first-line investigation and diagnosis using approved tools, systems, and procedures. · - Resolving/fulfilling incidents/service requests that are in scope. · ...
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Service Desk Analyst
1 week ago
Insight Global Dubai, United Arab EmiratesJob Description * · A large utilities client is looking for a Service Desk Analyst to join their team in Port St. Lucie. They will be providing superior customer support for the company and all its subsidiaries. The Service Desk Analyst coordinates and provides support for users ...
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Help Desk Analyst
1 week ago
Dice Dubai, United Arab EmiratesRequirements: · Excellentverbal and written communication skills · Abilityto work both independently and teamenvironment · Strong customer servicemindset · Microsoft 365/Windows OS - Windows10 · Microsoft Edgesupport · Microsoft SharePoint Onlineexperience · Microsoft Dynamics 36 ...
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Service Desk Analyst
2 days ago
NTT Ltd Dubai, United Arab EmiratesTechnical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Cisco products, operating system, basic networking, PCs). Manage incoming client contacts and escalations with professionalism and proactiv ...
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Service Desk Analyst
6 days ago
Robert Walters Dubai, United Arab EmiratesPrivate medical insurance · A fantastic training and development programme · Volunteer time off · The opportunity to partake / qualify for our Global incentive weekend · Employee wellbeing through various programmes · You'll have plenty of opportunities to progress your career, b ...
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Service Desk Analyst
6 days ago
Dicetek LLC Dubai, United Arab EmiratesBrief Company Intro · United Health System is a well known provider for healthcare services within United States. · United Health System has always strived to be Customer-oriented, Compassionate, Candid and Compliant. We are committed for your success. You can count on us · We b ...
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IT Help Desk
5 days ago
Corporate Hub Group Instritute (CHLI) Dubai, United Arab EmiratesOur company is looking for a IT Help Desk to join our team. · **Responsibilities**: · - If end user's problem cannot be resolved remotely the Phone Support Analyst must dispatch Tier 2 Support Analysts for on-site assistance; · - Follow internal asset and inventory management pro ...
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Scientific Data Analyst
1 week ago
Axios International Dubai, United Arab Emirates**Scientific Data Analyst** · Axios works closely with private and public sector healthcare stakeholders to help establish and/or strengthen their presence in emerging markets, while ensuring that patient outcomes are met. This unique approach, which blends business and patient i ...
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Junior Performance Analyst
2 days ago
Arqaam Capital Dubai, United Arab EmiratesJunior Performance Analyst - Fixed Income Asset Management · - Advanced Excel Skills · - Experience in Bloomberg a plus. · CIPM qualification is a MUST · MAIN PURPOSE OF ROLE: · To provide analytical and middle office support to the Fixed income and Equities Asset Management desk ...
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IT Support Analyst
1 day ago
CharterHouse Dubai, United Arab Emirates**Job description**: · Charterhouse is working with an international Law Firm, who is actively seeking an IT Support Analyst, to hire into their Dubai office. · **About the role** · As an IT Support Analyst, you will be responsible for handling all types of support requests, ensu ...
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QA Analyst
1 week ago
ParamInfo Dubai, United Arab Emirates**13405-QA Analyst**: · **Experience**:5-6**Posted**:06 Jul,2023**Location**:United Arab Emirates**Job Title**: QA Analyst**Location**: Dubai**Key Responsibilities & Accountabilities**: · - Participate in requirements gathering activities with the business analyst(s) and prepare ...
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IT Support Coordinator
1 week ago
The Emirates Group Dubai, United Arab EmiratesJob Purpose: Job Purpose: The role holder will function as a Service Analyst in the Service Desk ME&I team within dnata Travel with an objective to: - Provide 1st level support for dnata Travel applications - Analyse the service incidents (app. support) received directly from end ...
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Risk Analyst
1 week ago
Energetech Dubai, United Arab Emirates**Power to the People** · Our mission at Energetech is to accelerate the global path towards green transition. We are an energy trading company that brings together the best talent from around the world to reinvent the way energy flows through global markets. · **Your role** · As ...
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Freight Analyst
1 week ago
Spinnaker Global Dubai, United Arab EmiratesWe are currently partnered with a newly launched shipping venture headquartered out of Dubai and connected to a new commodity trader and are looking for an experienced Freight Analyst to join the new setup which is on the verge of going live. · This role will be working closely w ...
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Infrastructure Analyst
3 days ago
Citigroup, Inc. Dubai, United Arab EmiratesInfrastructure Analyst - UAE Nationals Preferred · The Infrastructure Analyst 1 is an entry level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Techno ...
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Global Sales and Marketing
4 days ago
JPMorgan Chase Bank, N.A. Dubai, United Arab Emirates**Short Description** · If you have a strong idea generative, proactive approach to markets and you take responsibility for your own learning, this role is for you. Join a growing and entrepreneurial desk with high performing sales people and growing client base · **Posting descr ...
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Support Executive Hospitality
1 week ago
Talent Pal Dubai, United Arab Emirates**Job Summary**: · We are responsible for providing quality service and support to customers regarding the operations and technical aspects of the hospitality software. The Technical Support Analyst will provide accurate and efficient communication and management of issues genera ...
Help Desk Analyst - Dubai, United Arab Emirates - Dice
Description
Requirements :
Description :