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    Royal Service Agent - Dubai, United Arab Emirates - Accor- North & Central America

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    Description
    • Fluency in Arabic language is a must, speaking and writing
    • Previous role as a Telephone Operator is a must
    • Must possess outstanding guest services skills and sophisticated verbal communication skills.
    • Computer literate in Microsoft Windows applications required. Knowledge of Opera Property Management System an asset.
    • Strong interpersonal and problem solving abilities.
    • Highly organized, responsible & reliable.
    • Ability to work well under pressure in a fast paced environment.
    • Ability to work cohesively with fellow colleagues as part of a team.
    • Ability to focus attention on guest needs, remaining calm and courteous at all times.
    • Fluency in English, secondary language preferred.
    • Must have the ability to handle a multitude of tasks and Guest requests.

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