Jobs
>
Dubai

    Guest Relations Supervisor - Dubai, United Arab Emirates - voco

    voco
    voco Dubai, United Arab Emirates

    2 days ago

    Default job background
    Description
    • Ensure through effective supervision that all services provided at Guest Relations are always available and carried out efficiently.
    • Implement guest recognition and guest contact programs.
    • Implement repeat guests and other related programs as well as update guest profile with pertinent information and general comments.
    • Implement guest birthday program and ensure that all birthdates are registered and corresponding amenities are delivered.
    • Supervise preparation and distribution of welcome cards and amenities.
    • Coordinate with other departments to ensure proper handling of amenities to be placed in VIP rooms (i.e., flowers, special occasion cakes, etc.)
    • Conduct regular inspection of rooms and liaise with the housekeeping department on deviation from standard set-ups.
    • Meet and escort all arriving guests ensuring that their needs are satisfied and that they are checked in a courteous and efficient manner. Give a complete introduction of the hotel and its facilities, pointing out fire evacuation routes.
    • Review daily arrivals/departures, for guests with airport pick-up/drop-off, and liaise with Concierge to book/assign appropriate vehicle/driver. Coordinate closely with Airport Representative and transport personnel for the timely dispatch of transport service.
    • Work with Room Reservations for the accurate flight information, and with Visa/Protocol officer to assure compliance on proper documentation and hassle-free entry of guests.
    • Constantly check reservations to ensure that guests with special requests are handled correctly.
    • Impose and observe the established method of coordination with all departments, particularly with F&B Banquets and Kitchen in assisting functions at the Business Center.
    • Supervise usage of all available systems and equipment including PMS (Property Management System), AV Equipment, internet lines, etc.
    • Coordinate and ensure the maintenance of an atmosphere of tranquility in all areas of the hotel, never giving the impression that there is a problem.
    • Continuously update oneself and have a comprehensive knowledge, on places and events, trends, developments, and new ideas to enhance guest experience.
    • Be aware of all fire prevention and safety regulations at all times.
    • Handle all emergencies as laid down in the hotel's emergency policy.
    • Have a complete knowledge of hotel programs, facilities and activities; as well as the local environment such as attractions, restaurants and shopping areas within the city.
    • Supervise Guest Relations and Club Lounge colleagues on a daily basis to include training, discipline, scheduling and visually monitoring employee performance to ensure adherence to all service and productivity standards ensuring guest satisfaction.
    • Assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
    • Communicate effectively both verbally and in writing to provide clear direction to staff in performing their tasks.
    • Supervise the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency.
  • voco

    Guest Relations Supervisor

    3 weeks ago

    voco Dubai, United Arab Emirates

    At voco, we've created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of s ...

  • 25hours Hotels

    Guest Relations Supervisor

    3 weeks ago

    25hours Hotels Dubai, United Arab Emirates

    Company Description · People who love their job put their all into it and aren't interested in the norm. That's just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way - with unconventional added extras and a st ...

  • Anantara

    Guest Relations Supervisor

    3 weeks ago

    Anantara Dubai, United Arab Emirates

    Company Description · A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical be ...

  • MINOR Hotels

    Guest Relations Supervisor

    3 weeks ago

    MINOR Hotels Dubai, United Arab Emirates

    Please note that this is not an exhaustive list of everything that needs to be done. Employees at Anantara Dubai Palm Jumeirah Resort & Spa always find new ways to look after the business, their guests, and their associates. Within this, the key responsibilities for this position ...

  • Marriott International, Inc

    Guest Relations Supervisor

    3 weeks ago

    Marriott International, Inc Dubai, United Arab Emirates

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Lapita Dubai Parks and Resorts Autograph Collection, Dubai Parks & Resorts, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Re ...

  • ACWA Power Global Services Ltd

    Supervisor - Government Relations

    3 weeks ago

    ACWA Power Global Services Ltd Dubai, United Arab Emirates

    **Description** · **A Job Description for this Position has not been finalized. Please reach out to the relevant HRBP and Recruiter before submitting this requisition. ...

  • InterContinental

    Guest Relations Supervisor at Intercontinental

    1 week ago

    InterContinental Dubai, United Arab Emirates

    Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG) · InterContinental Residences Business Bay & Crowne Plaza Business Bay are nestled in the heart of Duba ...

  • theWORK

    341-female Guest Relation Supervisor

    4 weeks ago

    theWORK Dubai, United Arab Emirates

    **Employer: a luxury 5* hotel presented in more than 30 countries** · **Contract**: 12-24 months · **Joining date**: within one month (once documents are ready) · Company provides: · - Work visa · - Airline Tickets · - Medical Insurance · - Single Master Room Accommodation · - Tr ...

  • Hilton

    Guest Relations Supervisor

    3 weeks ago

    Hilton Dubai, United Arab Emirates

    Perform other duties andresponsibilities as assigned by the Guest Relations Manager orAssistant Front Office Manager. · Represent theGuest Relations Manager in his/herabsence. · Know the standards and put them intopractice in his daily work, thus actively pursuing thehotel's obje ...

  • Anantara Hotels & Resorts

    Guest Relations Supervisor

    3 weeks ago

    Anantara Hotels & Resorts Dubai, United Arab Emirates

    JobDescription · Please note thatthis is not an exhaustive list of everything that needs to be done.Employees at Anantara Dubai Palm Jumeirah Resort & Spaalways find new ways to look after the business, their guests, andtheir associates. Within this, the key responsibilities for ...

  • Hotel Chadstone Melbourne MGallery

    Guest Relations Supervisor

    1 week ago

    Hotel Chadstone Melbourne MGallery Dubai, United Arab Emirates

    At the reception, you'llmake sure that guests aren't just contented, butenthusiastic. · To be the main point of contactfor guests and visitors in the hotel lobby, welcoming and escortingguests and making them comfortable. Being a reliable source ofinformation, exceeding guest's e ...

  • Four Seasons Hotels and Resorts

    Government Relations Supervisor

    2 weeks ago

    Four Seasons Hotels and Resorts dubai, United Arab Emirates

    Government Relations Supervisor | Four Seasons Hotels and Resorts DubaiFour Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. ...

  • Quttainah Specialized Hospital

    Supervisor - Guest Relations Female Hotel Industry

    1 week ago

    Quttainah Specialized Hospital Dubai, United Arab Emirates

    The role requires individual contribution and coordination with multiple departments to ensure customer experience is up to the standards of the organization. · Application Question(s): · - Do you have experience in a similar role from Hotel industry? · - Please mention the name/ ...

  • American Hospital Dubai

    Patient Relations Supervisor Jobs

    2 weeks ago

    American Hospital Dubai dubai, United Arab Emirates

    1- Patient Relations SupervisorJob: Full TimeLocation: Dubai, UAEDescription:Supports the provision of safe, patient and family focused quality care, assists in the daily functioning of the clinic/department in support of patient care while maintaining confidentiality, supports t ...

  • Decision Management Consultants

    Tenant Relation Supervisor

    4 weeks ago

    Decision Management Consultants Sharjah, United Arab Emirates

    Decision Management Consultants is hiring "**Tenant Relation - Supervisor**" for one of our client based in UAE. · Must be fluent in Arabic language. · **Tenant Relations Supervisor Main Functions and Tasks**: · 1. **Units Inspections**: All units should be inspected monthly to r ...

  • Hilton

    Guest Relations Supervisor

    4 weeks ago

    Hilton Dubai, United Arab Emirates

    Perform other duties and responsibilities as assigned by the Guest Relations Manager or Assistant Front Office Manager. · Represent the Guest Relations Manager in his/her absence. · Know the standards and put them into practice in his daily work, thus actively pursuing the hotel' ...

  • Rixos The Palm Hotel & Suites

    Guest Relations Supervisor Jobs in Dubai

    3 weeks ago

    Rixos The Palm Hotel & Suites dubai, United Arab Emirates

    Guest Relations Supervisor Jobs in Dubai | Rixos Hotels Careers · Responsibilities: · To carry out and supervise regular departmenal training and cross training of staff members from other hotel departmens.To meet and carry out training records/summary within the department as re ...

  • IHG Hotels & Resorts

    Guest Relations Supervisor Jobs In Dubai

    3 weeks ago

    IHG Hotels & Resorts dubai, United Arab Emirates

    Guest Relations Supervisor Jobs In Dubai | IHG Hotels & ResortsApply Also: Storekeeper Jobs In Dubai | DAMAC Properties · At voco, we've created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where peopl ...

  • Hotel Chadstone Melbourne MGallery

    Guest Relations Supervisor

    1 week ago

    Hotel Chadstone Melbourne MGallery dubai, United Arab Emirates

    At the reception, you'll make sure that guests aren't just contented, but enthusiastic. To be the main point of contact for guests and visitors in the hotel lobby, welcoming and escorting guests and making them comfortable. Being a reliable source of information, exceeding guest' ...

  • Anantara Hotels & Resorts

    Guest Relations Supervisor

    3 weeks ago

    Anantara Hotels & Resorts Dubai, United Arab Emirates

    Job Description · Please note that this is not an exhaustive list of everything that needs to be done. Employees at Anantara Dubai Palm Jumeirah Resort & Spa always find new ways to look after the business, their guests, and their associates. Within this, the key responsibilities ...