- Responsible for SMB segment salesperformance in the zone.
- Oversees managed SMBsegment to ensure prompt and reliable service to allcustomers.
- Manage day-to-day functioning of theteam, provide prompt, courteous and competent service to allmanaged SMB customers.
- Review regularly theefficiency and service quality of managed SMB teams by monitoringkey performance indicators and follows up asrequired.
- Oversees presales activities andensures that all customers are managed promptly &efficiently.
- Develop plans to improve futuresales performance and to retain and win business; seeks forefficiency improvements for sales processes and ways to improvecustomer satisfaction.
- Manage theimplementation of the defined policies, procedures and guidelinesfor managed SMB.
- Oversees interfaces torespective Marketing and Engineering sections on productdevelopment and ensures feedback, analysis and recommendations oncustomer demand trends, complaints and servicequality.
- Oversees the development of skilledresources that can perform best-in-classsales.
- Evaluates managed SMB'son-going performance and reports, maintains ongoing dialogue withhigher management and ensures operations performance andachievements of key strategic and financial targets aremet.
- Bachelor'sdegree in Marketing/Business Administration
- 5-8years' experience in similarcapacity
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Senior Manager Business Sales - Dubai, United Arab Emirates - Etisalat UAE
Description
QUALIFICATIONS&EXPERIENCE