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    Senior Manager Business Sales - Dubai, United Arab Emirates - Etisalat UAE

    Etisalat UAE
    Etisalat UAE Dubai, United Arab Emirates

    Found in: Talent AE A C2 - 1 day ago

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    Description
    • Responsible for SMB segment salesperformance in the zone.
    • Oversees managed SMBsegment to ensure prompt and reliable service to allcustomers.
    • Manage day-to-day functioning of theteam, provide prompt, courteous and competent service to allmanaged SMB customers.
    • Review regularly theefficiency and service quality of managed SMB teams by monitoringkey performance indicators and follows up asrequired.
    • Oversees presales activities andensures that all customers are managed promptly &efficiently.
    • Develop plans to improve futuresales performance and to retain and win business; seeks forefficiency improvements for sales processes and ways to improvecustomer satisfaction.
    • Manage theimplementation of the defined policies, procedures and guidelinesfor managed SMB.
    • Oversees interfaces torespective Marketing and Engineering sections on productdevelopment and ensures feedback, analysis and recommendations oncustomer demand trends, complaints and servicequality.
    • Oversees the development of skilledresources that can perform best-in-classsales.
    • Evaluates managed SMB'son-going performance and reports, maintains ongoing dialogue withhigher management and ensures operations performance andachievements of key strategic and financial targets aremet.

    QUALIFICATIONS&EXPERIENCE

    • Bachelor'sdegree in Marketing/Business Administration
    • 5-8years' experience in similarcapacity

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