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    Onsite- Help Desk Specialist - Dubai, United Arab Emirates - Insight Global

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    Description

    Responsibilities

    • Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
    • Assist all users with any logged IT-related incident when called upon
    • Conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible
    • Accurately record, update and document requests using the IT service desk system

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