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    Sales Operation Specialist - Dubai, United Arab Emirates - Accor

    Accor
    Accor Dubai, United Arab Emirates

    1 week ago

    Accor background
    Description

    Job Description

    Reporting to the Group Director of Sales, responsibilities and essential job functions include but are not limited to the following:

    • Telephones - Assist with answering telephones within three rings for the Sales Office and directing calls appropriately.
    • Leads - Assist the Sales team by monitoring all lead sources and distributing leads to the appropriate Sales Executive.
    • Prepare reports.
    • Assist in maintaining an accurate client database in Opera and adherence to all Accor and Fairmont standards.
    • Coordinate with reservations, revenue, and the front office to ensure proper guest service is offered. Follow up on requests, enter rooming lists, and update accurate information in the system.
    • Provide administrative support to the Sales Team, including merging letters of agreement and distribution of all event orders and resumes.
    • Participate in hotel and sales training programs when applicable.
    • Maintain current sales and promotion literature.
    • Provide support to Specialists in Sales as appropriate.
    • Train in all Specialist tasks to assist as necessary and assist in training peers on job duties to develop a strong cross-trained team.
    • Attend meetings, take minutes, and draft notes as required.
    • Have a complete knowledge of hotel services and accommodations.
    • Approach all encounters with guests and employees in a friendly, service-oriented manner.
    • Ensure prompt and courteous service is extended to internal and external customers.
    • Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
    • Maintain high standards of personal appearance and grooming, adhering to the proper dress code.
    • Preparing Contract drafts & ensuring that it is updated with new inquiries (Rates, OPT, Supplements, etc).
    • Create Ramadan and Hajj sheets and share them with all concerned to ensure a clear view of the situation.
    • Create the blocks according to contracts.
    • Follow up payment & rooming lists.
    • Create the GNS for each group & communicate it with the concerned departments.
    • Communicate any extra charges with the TA & ensure that it has been finalized on the OPT.
    • Communicate with finance for pending payments.
    • Update the Opera system on a daily basis (check rates and inventory).
    • Communicate with revenue for updated rates & availability.
    • Checking the group's PMs closing according to the contracts.
    • Handling Group operations with the FO and F&B teams.
    • Updating agents' profiles in the system (delete duplicate profiles).
    • After-sales calls to ensure everything is in order with the agent.
    • Weekly report for the group's production (Rev, RN).
    • Contact new leads for regular Markets.
    • ISR communication and business handling.
    • Other duties as assigned.

    Qualifications

    • One year of experience in the Opera system is required.
    • Computer literate in Microsoft Office applications and or relevant computer applications required.
    • University/College degree in a related discipline is required.
    • Excellent communication skills, both written and verbal, required.
    • Strong interpersonal and problem-solving abilities.
    • Highly responsible & reliable.
    • Ability to focus attention on guest needs, remaining calm and courteous at all times.
    • Flexibility in working hours.
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