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    Guest Relations Agent - Dubai, United Arab Emirates - RIXOS

    RIXOS
    RIXOS Dubai, United Arab Emirates

    Found in: Talent AE C2 - 1 day ago

    Default job background
    Permanent
    Description

    Company Description

    Guest Relations Agent
    An exciting opportunity has arisen for a Guest Relations Agent to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set.

    What's in it for you:

  • Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
  • Respond to guests needs and anticipate their unstated ones
  • Expect and react promptly to guests' requirements and inquires
  • Actively listen and resolve guests' complaints
  • Oversee and coordinate all arrivals and departures of special guests (VIPs)
  • Coordinate and manage communication between guests and staff
  • Promote all amenities, conveniences and programs offered
  • Your experience and skills include:
  • Relevant experience as Guest Relations or similar is an asset
  • Diploma/ BS degree in hospitality management, business administration or related field
  • Excellent problem resolution skills along with outstanding communication and active listening skills
  • Ability to work flexible hours
  • Highly responsible and reliable with a professional presentation

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