Guest Relations Agent - Dubai, United Arab Emirates - Accor

Accor Dubai, United Arab Emirates

Found in: Talent AE C2 - 1 day ago

Accor background

Full time

Description

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Kids' Club.

Job Description

Consistently offer professional, friendly and engaging service
Handle guest concerns and react quickly, logging and notifying proper departments
Lead and supervise the Guest Services team while ensuring all service standards are followed
Attend regularly scheduled departmental meeting
Balance operational, administrative and Colleague needs
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned

Qualifications

Passion for guest service.
Excellent written and verbal communication, interpersonal and leadership skills.
Highly organized, results-oriented with the ability to be flexible and work well under pressure.
Fluency in English, and at least one additional EU language
Must have the ability to handle a multitude of tasks and Guest requests.
Knowledge of Micros-Fidelio Property Management System an asset.
Ability to work independently and prioritize responsibilities.
Experience with a Hotel loyalty program an asset.
Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Additional Information

Visa Requirements:

Please note that you must be eligible to live and work in Dubai.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo#BELIMITLESS

Guest Relations Agent

Found in: Talent AE C2 - 1 day ago

RIXOS Dubai, United Arab Emirates Permanent

Company Description · Guest Relations Agent · An exciting opportunity has arisen for a Guest Relations Agent to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set. · What's in it for you: · Respond t ...
Guest Relations Agent

Found in: Talent AE C2 - 1 day ago

Accor Dubai, United Arab Emirates Full time

Company Description · Guest Relations Agent · An exciting opportunity has arisen for aGuest Relations Agentto join our Rixos The Palm team.To provide exceptional service to the guests & maintains the overall efficiency of standards set. · What's in it for you: · Respond to any qu ...
Guest Relation Agent

Found in: DrJobEN AE A2 - 2 days ago

fairmont hotel dubai Dubai, United Arab Emirates

Greet every Guest that walks in and out of the Hotel through the main entrance revolving doors · Make our Guests and Visitors feel warm and welcome · Assist Guests with luggage · Assist Guests with directions to the Front Desk, or any other area of the Hotel · Welcome Guests usin ...
Guest Relation Agent

Found in: DrJobEN AE A2 - 2 days ago

Accor- North & Central America Dubai, United Arab Emirates

Greet every Guest that walks in and out of the Hotel through the main entrance revolving doors · Make our Guests and Visitors feel warm and welcome · Assist Guests with luggage · Assist Guests with directions to the Front Desk, or any other area of the Hotel · Welcome Guests usin ...
Guest Relations Agent

Found in: Talent AE C2 - 1 day ago

Edition Hotels Dubai, United Arab Emirates Full time

POSITION SUMMARY · Activate room keys using electronic key machine and reissue new room keys to guests as necessary. Communicate to appropriate staff that there are guests that are waiting for an available room. Advise guest of any messages received for them and send to room if r ...
Guest Relation Agent

Found in: Talent AE A C2 - 3 days ago

fairmont hotel dubai Dubai, United Arab Emirates

Greet every Guest that walks inand out of the Hotel through the main entrance revolvingdoors · Make our Guests and Visitors feel warmand welcome · Assist Guests withluggage · Assist Guests with directions to theFront Desk, or any other area of theHotel · Welcome Guests using auth ...
Guest Relations Agent EU Language

Found in: DrJobEN AE A2 - 2 days ago

Accor- North & Central America Dubai, United Arab Emirates

Consistently offer professional, friendly and engaging service · Handle guest concerns and react quickly, logging and notifying proper departments · Lead and supervise the Guest Services team while ensuring all service standards are followed · Attend regularly scheduled departmen ...
Guest Relations Agent RussianFrench Speaker

Found in: Talent AE A C2 - 2 days ago

Hotel Chadstone Melbourne MGallery Dubai, United Arab Emirates

Respond to any questions, needsand desires of guests, and follow up with guests to ensure theirrequests have been met to theirsatisfaction · Respond to guests needs andanticipate their unstated ones · Expect and reactpromptly to guests' requirements andinquires · Actively listen ...
Guest Relations Agent RussianFrench Speaker

Found in: DrJobEN AE A2 - 1 day ago

Hotel Chadstone Melbourne MGallery Dubai, United Arab Emirates

Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction · Respond to guests needs and anticipate their unstated ones · Expect and react promptly to guests' requirements and inquires · Actively l ...
Guest Relations Agent EU Language

Found in: Talent AE A C2 - 3 days ago

Accor- North & Central America Dubai, United Arab Emirates

Consistently offer professional,friendly and engaging service · Handle guestconcerns and react quickly, logging and notifying properdepartments · Lead and supervise the GuestServices team while ensuring all service standards arefollowed · Attend regularly scheduleddepartmental me ...
Guest Relation Agent

Found in: Talent AE C2 - 1 day ago

Client of Talentmate Sharjah, United Arab Emirates Full time

Job Description · The Guest Relation Agent (French Speaker) will provide exceptional customer service to French-speaking guests, ensuring a memorable and positive experience. They will assist with check-in and check-out procedures, handle guest inquiries and complaints, and provi ...
Customer Service Representative

Found in: Jobleads AE C2 - 6 days ago

PSA BDP Dubai, United Arab Emirates

Report to: · Customer Service Supervisor / Manager · Major Duties & Responsibilities: · Quotations for PSA BDP Australia "house accounts" Quotations for Global PSA BDP Offices & Agents Tracking / Tracing shipments for our customers as required Assisting Sales & Business Developme ...
Agency account manager

Found in: Talent AE A C2 - 4 days ago

Azizi Developments Dubai, United Arab Emirates

· Responsible for activating newreal estate agents and real estate companies in the designatedcountry and marketing AZIZI Developments properties andprojects. · Providing training,presentations and marketing tools to potential agents and realestate companies about AZIZI Developm ...
Team Lead

Found in: DrJobEN AE A2 - 3 days ago

Quanterra Group Dubai, United Arab Emirates

A leading Real Estate Agency in the UAE is looking for a Team Lead who will lead the team of real estate agents and drive business growth in the competitive real estate market in UAE. · You will be responsible for cultivating a highperforming team fostering an environment of open ...
Real Estate Agent

Found in: DrJobEN AE A2 - 1 day ago

Talent Pal Dubai, United Arab Emirates

html This is a fulltime hybrid role for a Real Estate Agent at Bits Real Estate. As a Real Estate Agent you will be responsible for assisting clients with buying selling and renting properties. You will conduct market research provide property valuations and negotiate contracts. ...
Team Lead

Found in: Talent AE 2A C2 - 4 days ago

Quanterra Group Dubai, United Arab Emirates

A leading Real Estate Agency in the UAE is looking for a Team Lead who will lead the team of real estate agents and drive business growth in the competitive real estate market in UAE.You will be responsible for cultivating a highperforming team fostering an environment of open co ...
Team Lead

Found in: Talent AE A C2 - 4 days ago

Quanterra Group Dubai, United Arab Emirates

A leading Real Estate Agency in the UAE islooking for a Team Lead who will lead the team of real estateagents and drive business growth in the competitive real estatemarket in UAE. · You will be responsible forcultivating a highperforming team fostering an environment of opencomm ...
Artists and Repertoire Manager

Found in: DrJobEN AE A2 - 1 day ago

Allsopp & Allsopp Recruitment Dubai, United Arab Emirates

As A&R Manager you will report to the Managing Director MENA Operations. A successful candidate combines artistic sensitivity with business acumen strong negotiation abilities and scouting local and international talents. · Main Responsibilities to include but are not limited to: ...
Real Estate Agent

Found in: Talent AE A C2 - 2 days ago

Talent Pal Dubai, United Arab Emirates

html This is a fulltime hybridrole for a Real Estate Agent at Bits Real Estate. As a Real EstateAgent you will be responsible for assisting clients with buyingselling and renting properties. You will conduct market researchprovide property valuations and negotiate contracts. Some ...
Real Estate Agent

Found in: DrJobEN AE A2 - 4 days ago

Talent Pal Dubai, United Arab Emirates

We are looking for professional Real Estate Agents for Offplan and Secondary Market to be an intermediary between sellers and buyers. Real Estate Agent responsibilities include marketing listings and providing guidance to buyers and sellers. This is a great opportunity for someon ...