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    Cluster Reservations Agent - Dubai, United Arab Emirates - The First Group

    The First Group
    The First Group Dubai, United Arab Emirates

    Found in: Talent AE C2 - 4 days ago

    The First Group background
    Description

    Cluster Reservations Agent

    Posted Date 11 hours ago(08/12/2023 11:58) Job ID Job Location The First Collection - Business Bay

    Job Description

    Job Summary:

    A Cluster Senior Reservation Agent is responsible for managing and supervising the reservation and booking operations of multiple properties or hotels within a cluster. Their primary duty is to ensure that all reservations and bookings are handled efficiently and effectively, while also ensuring that customer satisfaction is achieved.

    Responsibilities:

  • Oversee the reservation and booking processes for multiple hotels within a cluster
  • Train and supervise a team of reservation agents to ensure optimal performance and customer service
  • Handle and resolve customer complaints and issues related to reservations and bookings
  • Maintain accurate records of reservations, cancellations, and bookings
  • Develop and implement strategies to increase reservation and booking efficiency and revenue
  • Communicate regularly with hotel management and staff to ensure seamless coordination of services
  • Analyze and report reservation and booking trends to identify areas for improvement
  • Collaborate with other departments to ensure the overall success of the hotel operations
  • Desired Skill & Expertise

    Qualifications and Skills:

  • Bachelor's degree in hospitality management or related field
  • Arabic Speaker is MUST.
  • Previous experience in a supervisory or management role in the hotel industry
  • Strong communication and interpersonal skills
  • Excellent organizational and time management skills
  • Knowledge of hotel reservation systems and software
  • Ability to analyze data and report on trends
  • Customer service-oriented mindset
  • Strong leadership and team management skills
  • Ability to work under pressure and handle multiple tasks simultaneously
  • Attention to detail and accuracy in record-keeping and reporting.
  • Options


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