- Oversee the reservation and booking processes for multiple hotels within a cluster
- Train and supervise a team of reservation agents to ensure optimal performance and customer service
- Handle and resolve customer complaints and issues related to reservations and bookings
- Maintain accurate records of reservations, cancellations, and bookings
- Develop and implement strategies to increase reservation and booking efficiency and revenue
- Communicate regularly with hotel management and staff to ensure seamless coordination of services
- Analyze and report reservation and booking trends to identify areas for improvement
- Collaborate with other departments to ensure the overall success of the hotel operations
- Bachelor's degree in hospitality management or related field
- Arabic Speaker is MUST.
- Previous experience in a supervisory or management role in the hotel industry
- Strong communication and interpersonal skills
- Excellent organizational and time management skills
- Knowledge of hotel reservation systems and software
- Ability to analyze data and report on trends
- Customer service-oriented mindset
- Strong leadership and team management skills
- Ability to work under pressure and handle multiple tasks simultaneously
- Attention to detail and accuracy in record-keeping and reporting.
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Reservation Agent
Found in: Talent AE A C2 - 4 days ago
Minor Hotels Dubai Dubai, United Arab EmiratesMagst Du es, proaktiv mitanzupacken und ineiner flachen und agilen Struktur mitzuwirken? Wir auch D rfen wirvorstellen: Wir sind die ICM Personal AG und bringen neuen Wind inden · Wie? Indem wir unseren Mitarbeitenden undKunden mit Klarheit begegnen und so eine Zusammenarbeit mi ...
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Reservation Agent
Found in: DrJobEN AE A2 - 4 days ago
Minor Hotels Dubai Dubai, United Arab EmiratesMagst Du es, proaktiv mitanzupacken und in einer flachen und agilen Struktur mitzuwirken? Wir auch D rfen wir vorstellen: Wir sind die ICM Personal AG und bringen neuen Wind in den · Wie? Indem wir unseren Mitarbeitenden und Kunden mit Klarheit begegnen und so eine Zusammenarbei ...
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Reservations Agent
Found in: Talent AE 2A C2 - 6 days ago
Kempinski Hotel & Residences Palm Jumeirah Dubai, United Arab Emirates Full time_jobReservations AgentThe incumbent of this position is responsible to materialize the maximum number of requests and reservations. Key Responsibilities:Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability. ...
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Reservations Agent
Found in: Talent AE 2A C2 - 2 days ago
Kempinski Hotel Mall of the Emirates Dubai, United Arab Emirates Full time_jobReservations AgentThe incumbent of this position is responsible to materialize the maximum number of requests and reservations. Key Responsibilities:Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability. ...
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Reservations Agent
Found in: Talent AE A C2 - 2 days ago
Hilton Dubai, United Arab EmiratesWhat will I bedoing? · As a Reservations Agent,you will serve as the first line of inquiry for room reservationswithin the hotel. A Reservation Agent is responsible for offeringexcellent customer service, options, and other solutions to meetGuest and customer needs. Specifically, ...
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Reservation Agent
Found in: DrJobEN AE A2 - 6 days ago
MARRIOTT International Dubai, United Arab EmiratesPosition Type Non-Management · Position Summary · Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, spec ...
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Reservations Agent
Found in: DrJobEN AE A2 - 2 days ago
Hilton Dubai, United Arab EmiratesWhat will I be doing? · As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specific ...
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Reservations Agent
Found in: Talent AE C2 - 4 days ago
Hilton Dubai, United Arab Emirates Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel and therefore, must offer an excellent service and influence the Guest decision to stay at the property. · What will I be doing · As a Reservations Agent, you will serve as the first line of in ...
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Reservations Agent
Found in: DrJobEN AE A2 - 6 days ago
Four Seasons Hotels and Resorts Dubai, United Arab EmiratesThe Core Agent is responsible for providing general information about the hotel and assisting callers. · Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. · Processes reservations from the sales office, other hotel departments, ...
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Reservations Agent
Found in: DrJobEN AE A2 - 2 days ago
HILTON Dubai, United Arab EmiratesAs a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Age ...
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Reservations Agent
Found in: Talent AE A C2 - 2 days ago
HILTON Dubai, United Arab EmiratesAs a Reservations Agent, you will serve asthe first line of inquiry for room reservations within the hotel. AReservation Agent is responsible for offering excellent customerservice, options, and other solutions to meet Guest and customerneeds. Specifically, a Reservations Agent w ...
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Reservation Agent
Found in: Talent AE C2 - 4 days ago
SWOT Hospitality Dubai, United Arab Emirates Full time· Reservation Agent · Eligibility: · Must be in UAE · Experience as a reservation agent in the Hospitality Industry · Location: Dubai · Desired Candidate Profile · Education: · Bachelor of Hotel Management(Hotel Management), Bachelor of Business Administration(Management) · Gend ...
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Reservations Agent
Found in: Talent AE C2 - 4 days ago
AccorHotel Dubai, United Arab Emirates Full timeJob Description · Reservation Agent · As a five-star Hotel Reservation Agent, you will be responsible for ensuring a seamless and exceptional guest experience by handling reservations, inquiries, and requests with the highest level of professionalism and customer service. This ro ...
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Reservations Agent
Found in: Talent AE A C2 - 5 days ago
Four Seasons Hotels and Resorts Dubai, United Arab EmiratesThe Core Agent is responsible forproviding general information about the hotel and assistingcallers. · Processes reservations by mail,telephone, telex, cable, fax or central reservation systemsreferral. · Processes reservations from the salesoffice, other hotel departments, and t ...
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Reservations Agent
Found in: DrJobEN AE A2 - 12 hours ago
ANANTARA Dubai, United Arab EmiratesResponsibilities: · Assisting and advising customers who may be choosing from a variety of travel options. · Making reservations for customers based on their various requirements and budgetary allowances. · Checking the availability of accommodation or transportation on the custo ...
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Reservations Agent
Found in: Talent AE C2 - 4 days ago
25hours Hotels Dubai, United Arab Emirates PermanentJob Description · From the friendly and competent advice to the "booking completed": Our reservation team ensures that guests are happy from the first to the last moment. We're looking forward to welcoming you to the Reservation Team as Reservations Agent. · COME AS YOU ARE AND ...
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Reservations Agent
Found in: DrJobEN AE A2 - 2 days ago
MARRIOTT International Dubai, United Arab EmiratesPosition Summary · Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation poli ...
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Reservation Agent
Found in: Talent AE C2 - 4 days ago
Anantara Dubai, United Arab Emirates Full timeJob Description · To serve the needs of the business, our guests and our colleagues by coordinating all inquiries, booking and selling of the main product of the hotel – Rooms. Key objectives are to simultaneously maximize guest satisfaction, and hotel revenue. · The Reservatio ...
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Reservations Agent
Found in: DrJobEN AE A2 - 2 days ago
Accor Dubai, United Arab EmiratesJob Description · We are currently seeking a Reservations Agent (Full time) to join our Reservations team at Sofitel Brisbane Central. Be the first point of contact for the Hotel's reservation enquiries and ensure an exceptional level of luxury experience for our guests at all ti ...
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Reservations Agent
Found in: Talent AE A C2 - 2 days ago
MARRIOTT International Dubai, United Arab EmiratesPositionSummary · Process all reservationrequests, changes, and cancellations received by phone, fax, ormail. Identify guest reservation needs and determine appropriateroom type. Verify availability of room type and rate. Explainguarantee, special rate, and cancellation policies ...
Cluster Reservations Agent - Dubai, United Arab Emirates - The First Group
Description
Cluster Reservations Agent
Posted Date 11 hours ago(08/12/2023 11:58) Job ID Job Location The First Collection - Business BayJob Description
Job Summary:
A Cluster Senior Reservation Agent is responsible for managing and supervising the reservation and booking operations of multiple properties or hotels within a cluster. Their primary duty is to ensure that all reservations and bookings are handled efficiently and effectively, while also ensuring that customer satisfaction is achieved.
Responsibilities:
Desired Skill & Expertise
Qualifications and Skills:
Options