- Ensurethat the Outlets Operational budget is in line and costs arestrictly controlled maximising profitability.
- Assisteach Outlet Chef de Cuisines (or designates) to run their kitchensat an acceptable food cost.
- Demonstrate commitment tothe development and implementation.
- Formulates andcontinually upgrade a departmental SOP Manual, detailing standardsof performance, Policies and Procedures and service standardspertinent to the efficient operation of the outlet in accordancewith Raffles the Palm Policies and municipalityrequirements.
- Interact with management of otherdepartments within areas of responsibility and to develop andmaintain effective working relations with them.
- Assistin planning of menus and designing standard recipes in order toensure consistent quality in food production, thereby satisfyingguest needs and expectations.
- Liaise with PurchasingDept. in order to ensure prompt and efficient purchasing, issuingof supplies, stock control and inventory control.
- Liaise with Chief Steward (or designates) from the StewardingDepartment to ensure an adequate supply of equipment and toestablish standards of hygiene and cleanliness for all kitchenareas.
- Liaise with Banqueting and Outlet Managers inorder to ensure a constantly good standard of food quality,efficient profitability and creative presentation.
- Liaise with Engineering in order to ensure prompt and efficientrepair and maintenance.
- Meet and interact withrepresentatives of the local community and potential guests asrequired.
- Monitor food standards in each Outlet andBanquets.
- Make recommendations to Management formodernisation of equipment, production methods, presentation andimproved guest satisfaction.
- Communicate regularly withExecutive Sous Chef (or designates) and Restaurant Chefs deCuisines (or designates) in order to keep them informed of policiesand procedures, special further improvement plans and guestcomments.
- Ensures that all safety rules, emergencyprocedures and fire prevention colleagues strictly enforceregulations.
- Provide management with creative ideas inorder to project and enhance the Image of the hotel
- Ensure customer requirements are determined and met
- Identify market needs and trends in terms of food for both hotelguests and the local market.
- Monitor and analyse themenus and product of competitive restaurants and otherhotels' Banqueting Departments.
- Plan andimplement effective food promotions.
- Maximize colleagueproductivity in order to minimize payroll costs.
- Liaisewith Restaurant Chef de Cuisines (or designates) in order to ensurecorrect scheduling of colleagues.
- Assist in thebuilding of an efficient team of colleagues by taking an activeinterest in their welfare, safety, training anddevelopment.
- Assist the Restaurant Chef de Cuisines (ordesignates) to fulfil their responsibilities.
- Ensuresthat all colleagues have a complete understanding of and adhere tothe hotel policies and procedures.
- Ensure thatcolleagues are aware of the relevance and importance of theiractivities and how they contribute to the departmentobjectives.
- Plan and organize all training activitieswithin the department. Determine the necessary competence forcolleagues and provide training or other actions to satisfy theseneeds
- Conduct Colleague Performance Appraisals toreview colleagues' general performance, discuss existingperformance and areas for improvement.
- Supervisedepartment's Orientation Programmes for new colleagues inorder to ensure they understand the policies and procedures of thehotel.
- Ensure that his colleagues provide a friendly,courteous and efficient service at all times.
- Activelypromote an awareness of customer requirements throughout theorganization
- Ensure appropriate communication processesare established
- Demonstrate commitment to thedevelopment and implementation of the QMS and continual improvementof its effectiveness by:
- Communicating to colleaguesthe importance of meeting customer as well as regulatory &statutory needs.
- Ensuring measurable quality objectivesare established and actively participate in the review of theseobjectives
- Ensuring the availability ofresources
- Acknowledge the receipt of new or amendeddocuments through Q-Pulse
- Ensure that all departmentalreports, schedules, standard recipes, menus, food presentationphotographs and correspondence are completed in liaison with theDirector of Operations accurately and in a timelymanner.
- Attend meetings and briefings as directed bythe Director of Operations to attend Executive Committeemeetings.
- Maintain appropriate records of education,training, skills and experience.
- Ensure manning andcompetence level of selected colleagues is sufficient for thedepartment to meet the needs of the organization andcustomer.
- Provide constant coaching, counseling anddiscipline to colleagues to ensure their capability to meet theneeds of the customer and the organization.
-
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