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Abu Dhabi

    Training Specialist - Abu Dhabi, United Arab Emirates - Al Nahiya Group

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    Description

    Responsible for the training of all Visitor Services Associate team for onboarding as well as refresher training for all positions

    Issuance of weekly and monthly reports as requested

    Responsible to ensure KPI/SLA requirements are met

    Responsible for creating and maintaining training schedule and documents for staff onboarding (HSE and SOP implementation training) as well as keeping record of staff training history

    Training must cover both organizations SOPs plus all general customer service related skills

    Responsible to monitor all HSE aspects of the team and provide reports and attend weekly/monthly meeting with organization s Health and Safety Team

    Responsible for addressing and escalating any incidents which must be addressed to organization Management.

    On the ground supervision and observation of the Visitor Service Associate team

    Keeping up to date schedule of any upcoming training requirements

    Organizing weekly meeting and minutes recording with organization. Ensuring that all instructions given by Visitor Operations are cascaded down to the team

    Responsible for the usage of devices provided by ICT and to follow the ICT usage policy and other equipment belonging to the organization

    Responsible to provide any adhoc reports and business continuity plans (BCP) when requested.



    Requirements

    Strong training skill set.

    Managerial skill set

    Client Management skill set

    Proven customer service training experience

    Training plan creation

    Training module development

    Health and Safety Experience and reporting

    Proven customer service experience.

    Handles pressure and lastminute request well.

    Good at training and mentoring staff.

    Strong reporting skillset.

    Experience in quality control and KPIs management.

    Capable of implementing SOPs.

    Proficient in word excel. outlook

    Capable of developing and implementing SOPs.

    Able to work on varied shifts including late nights weekends and holidays if required.

    Bachelors degree in a relevant field or equivalent work experience.

    Proven experience in designing delivering and evaluating training programs preferably in a customer service or visitor experience setting.

    Strong communication and presentation skills with the ability to engage and motivate trainees



    Strong training skill set. Managerial skill set Client Management skill set Proven customer service training experience Training plan creation Training module development Health and Safety Experience and reporting Proven customer service experience. Handles pressure and last-minute request well. Good at training and mentoring staff. Strong reporting skillset. Experience in quality control and KPIs management. Capable of implementing SOPs. Proficient in word, excel. outlook Capable of developing and implementing SOPs. Able to work on varied shifts, including late nights, weekends, and holidays, if required. Bachelor\'s degree in a relevant field or equivalent work experience. Proven experience in designing, delivering, and evaluating training programs, preferably in a customer service or visitor experience setting. Strong communication and presentation skills, with the ability to engage and motivate trainees

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