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Abu Dhabi

    Training Specialist - Abu Dhabi, United Arab Emirates - Al Nahiya Group

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    Description
    • Responsible for the training of all Visitor Services Associate team for onboarding as well as refresher training for all positions
    • Issuance of weekly and monthly reports as requested
    • Responsible to ensure KPI/SLA requirements are met
    • Responsible for creating and maintaining training schedule and documents for staff onboarding (HSE and SOP implementation training) as well as keeping record of staff training history
    • Training must cover both organizations SOPs plus all general customer service related skills
    • Responsible to monitor all HSE aspects of the team and provide reports and attend weekly/monthly meeting with organization's Health and Safety Team
    • Responsible for addressing and escalating any incidents which must be addressed to organization Management.
    • On the ground supervision and observation of the Visitor Service Associate team
    • Keeping up to date schedule of any upcoming training requirements
    • Organizing weekly meeting and minutes recording with organization. Ensuring that all instructions given by Visitor Operations are cascaded down to the team
    • Responsible for the usage of devices provided by ICT and to follow the ICT usage policy and other equipment belonging to the organization
    • Responsible to provide any ad-hoc reports and business continuity plans (BCP) when requested.

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