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Abu Dhabi

    Training Specialist - Abu Dhabi, United Arab Emirates - Al Nahiya Group

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    Description
    • Responsible for the training ofall Visitor Services Associate team for onboarding as well asrefresher training for all positions
    • Issuanceof weekly and monthly reports asrequested
    • Responsible to ensure KPI/SLArequirements are met
    • Responsible for creatingand maintaining training schedule and documents for staffonboarding (HSE and SOP implementation training) as well as keepingrecord of staff training history
    • Training mustcover both organizations SOPs plus all general customer servicerelated skills
    • Responsible to monitor all HSEaspects of the team and provide reports and attend weekly/monthlymeeting with organization's Health and SafetyTeam
    • Responsible for addressing and escalatingany incidents which must be addressed to organizationManagement.
    • On the ground supervision andobservation of the Visitor Service Associateteam
    • Keeping up to date schedule of anyupcoming training requirements
    • Organizingweekly meeting and minutes recording with organization. Ensuringthat all instructions given by Visitor Operations are cascaded downto the team
    • Responsible for the usage ofdevices provided by ICT and to follow the ICT usage policy andother equipment belonging to theorganization
    • Responsible to provide any ad-hocreports and business continuity plans (BCP) whenrequested.

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