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    Executive Sous Chef - Dubai, United Arab Emirates - MARRIOTT International

    MARRIOTT International
    MARRIOTT International Dubai, United Arab Emirates

    6 days ago

    Marriott International background
    Description

    Establishing and Maintaining Restaurant Kitchen Goals

    • Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.
    • Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.
    • Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
    • Effectively investigates, reports and follows-up on employee accidents.
    • Knows and implements company safety standards.

    Ensuring Exceptional Customer Service

    • Provides services that are above and beyond for customer satisfaction and retention.
    • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
    • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
    • Sets a positive example for guest relations.
    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
    • Empowers employees to provide excellent customer service.
    • Handles guest problems and complaints.
    • Interacts with guests to obtain feedback on product quality and service levels.

    Managing and Conducting Human Resource Activities

    • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
    • Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.
    • Manages employee progressive discipline procedures.
    • Participates in the employee performance appraisal process, providing feedback as needed.
    • Uses all available on the job training tools for employees.
    • Assists as needed in the interviewing and hiring of employee team members with appropriate skills.

    Additional Responsibilities

    • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
    • Analyzes information and evaluating results to choose the best solution and solve problems.
    • Attends and participates in all pertinent meetings.
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