- Genuine service personality, with high EQ.
- Minimum 4 years' experience in Hospitality industry.
- Minimum 2 years' experience in a Supervisory role / similar experience in a 5 star hospitality industry.
- Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
- Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
- Coaching and training on-the-job.
- Providing constructive feedback (on- and off-the-job).
- Analyzing operations and assigning resources accordingly.
- Conducting huddles during shifts to ensure seamless communication.
- Prevent complaints and ensure adequate service recovery where needed.
- Pro-actively communicate with fellow Ambassadors, always with the guest's interests at heart.
- Put Customer First
- Drive for Results
- Learning
- Resilience
- Adaptability
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Front office
Found in: MyJobHelper US C2 - 4 days ago
accor hotels uae Dubai, United Arab EmiratesJob Overview · Our organization is looking for an Receptionist to deal with the workplace hullabaloo, keep up with complex timetables, oversee staff and handle obligations for top management. We are searching for a person who is proficient in administration support and open to wo ...
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Front Office
Found in: DrJobEN AE A2 - 10 hours ago
Novotel Hotels Dubai, United Arab EmiratesWelcome the guests whether on the phone or in the hotel and ensure that the check-in and check-out procedures are very well handled. · Anticipates guests' needs and takes them into consideration · Handles any guest complaints and/or remarks; provides a response as soon as possibl ...
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Front Office
Found in: Talent AE A C2 - 14 hours ago
Novotel Hotels Dubai, United Arab EmiratesWelcome the guests whether on thephone or in the hotel and ensure that the check-in and check-outprocedures are very well handled. · Anticipatesguests' needs and takes them intoconsideration · Handles any guest complaintsand/or remarks; provides a response as soon aspossible. · C ...
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Front Office
Found in: Talent AE C2 - 2 days ago
FAIRMONT Dubai, United Arab Emirates InternshipSHIPJob Description · • To assist in the check ins and the check outs · • To greet the guest and identify his specific reservation · • To anticipate and personalize the service for each guest to ensure his satisfaction · • To follow up of guests during all their stay to ensure their ...
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Front Office
Found in: Talent AE A C2 - 2 days ago
Accor- North & Central America Dubai, United Arab EmiratesTo assist in the check ins and thecheck outs · To greet the guest and identify hisspecific reservation · To anticipate andpersonalize the service for each guest to ensure hissatisfaction · To follow up of guests during alltheir stay to ensure their satisfaction · To dealwith the ...
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Front Office
Found in: DrJobEN AE A2 - 2 days ago
Accor- North & Central America Dubai, United Arab EmiratesTo assist in the check ins and the check outs · To greet the guest and identify his specific reservation · To anticipate and personalize the service for each guest to ensure his satisfaction · To follow up of guests during all their stay to ensure their satisfaction · To deal wit ...
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Front Office
Found in: Talent AE C2 - 2 days ago
ACCOR Dubai, United Arab Emirates PermanentJob Description · What you will be doing: · Welcome the guests whether on the phone or in the hotel and ensure that the check-in and check-out procedures are very well handled. · Anticipates guests' needs and takes them into consideration · Handles any guest complaints and/or ...
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Front Office
Found in: Talent AE C2 - 2 days ago
Accor Dubai, United Arab Emirates Full timeCompany Description · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with ...
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Front Office
Found in: Talent AE C2 - 2 days ago
AccorHotel Dubai, United Arab Emirates Full timeJob Description · What you will be doing: · Welcome the guests whether on the phone or in the hotel and ensure that the check-in and check-out procedures are very well handled. · Anticipates guests' needs and takes them into consideration · Handles any guest complaints and/or r ...
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Tirocinante nel Front Office
Found in: beBee S2 AE - 6 days ago
Hilton Dubai, United Arab Emirates OTHERUn Tirocinante nel Front Office fornisce assistenza nelle attività giornaliere del Front Office e lavora a contatto con clienti e ospiti, come parte di un progetto volto a fargli dimostrare le sue capacità di lavorare nel settore della gestione alberghiera. · Che cosa farò? · In ...
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Front Office Supervisor
Found in: DrJobEN AE A2 - 5 days ago
Hilton Dubai, United Arab EmiratesWhat will I be doing? · As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guest ...
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Front Office Supervisor
Found in: Talent AE A C2 - 3 days ago
the first group dubai Dubai, United Arab EmiratesEnsure company brand standards,policies and procedures are always adheredto. · Supervise daily shift process ensuring allteam members adhere to standard operatingprocedures. · Provide customers a positive firstand last impression and maintain it at alltimes. · Perform and delegat ...
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Front Office Supervisor
Found in: Talent AE A C2 - 2 days ago
Accor Dubai, United Arab EmiratesJobDescription · TheRole: · Responsible for the sales, theorganization and the quality of the services delivered to thecustomer for the Front Officedepartment. · Covering daily Front OfficeSupervisor Tasks: handle different guest challenges and situationsand be part of the first ...
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Front Office Supervisor
Found in: Talent AE 2A C2 - 5 days ago
Hilton Dubai, United Arab EmiratesWhat will I be doing? · As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guest ...
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Front Office Host
Found in: DrJobEN AE A2 - 6 days ago
Grand Hyatt Dubai, United Arab EmiratesOrganization- Grand Hyatt Abu Dhabi · Summary · You will be responsible to provide an excellent and consistent level of service to your customers. The Front Office Host is responsible to contribute to the smooth and efficient running of the Reception within the Spa of Rooms Divis ...
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Front Office Supervisor
Found in: Talent AE A C2 - 5 days ago
Hilton Dubai, United Arab EmiratesWhat will I bedoing? · As a Front OfficeSupervisor, you will oversee the front office activities betweenthe Guest, the hotel, and the various hotel departments. A FrontDesk Supervisor is responsible for supervising the activities thatcreate the first impressions of our Guests and ...
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Agent Front Office
Found in: DrJobEN AE A2 - 6 days ago
Atlantis Resort Dubai, United Arab EmiratesIf you have a bachelor's degree in Hospitality Management or either Front Office experience with a minimum of 2 years and worked as a Receptionist, Agent in Front Office, or Guest Service Agent in a similar position within the luxury property. Familiar with hotel reservations sys ...
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Front Office Supervisor
Found in: DrJobEN AE A2 - 6 days ago
accor hotels Dubai, United Arab EmiratesProvide outstanding services and ensure customer satisfaction. · Address customer concerns and complaints promptly and professionally. · Respond to customer needs and requests in a timely manner. · Answer phone switchboards and transfer calls and take messages. · Manage incoming ...
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Front Office Supervisor
Found in: Talent AE A C2 - 6 days ago
accor hotels Dubai, United Arab EmiratesProvide outstanding services and ensurecustomer satisfaction. · Address customer concernsand complaints promptly andprofessionally. · Respond to customer needs andrequests in a timely manner. · Answer phoneswitchboards and transfer calls and takemessages. · Manage incoming and ou ...
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Front Office Manager
Found in: Talent AE C2 - 2 days ago
Autograph Collection Hotels Dubai, United Arab Emirates Full timeJOB SUMMARY · Works with direct reports to develop and implement departmental strategies and ensuring implementation of the brand service strategy and brand initiatives, ensuring Front Office meets the brand's standards, targets customer needs, ensuring associate satisfaction, fo ...
Duty Manager|Front Office - Dubai, United Arab Emirates - Emaar Properties PJSC
Description
Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.
Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline 'Where Life Happens', Address offers its guests opportunities to celebrate life and its most cherished moments. It's the ultimate Address.
ABOUT THE FUNCTION
This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms & other facilities, by delighting them from Check in until Check out.
WHAT YOU WILL NEED TO SUCCEED
PERFORMANCE DRIVEN CULTURE WHAT WILL YOU BE MEASURED AGAINST
COMPETENCIES
WHAT WE BELIEVE IN
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.