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    Team Leader - dubai, United Arab Emirates - Al Futtaim Group

    Al Futtaim Group
    Al Futtaim Group dubai, United Arab Emirates

    25 minutes ago

    Al Futtaim Group background
    Description
    Team Leader - Rental Operations | Hertz Jobs in Dubai, UAE by Al Futtaim Group |
    Team Leader - Rental Operations | HertzAl Futtaim Group - Dubai, UAE Posted In 31/12/2013
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    Job Description
    Hertz is the worldwide market leader in car rental and leasing. It has been in operation since 1918. With over 7,000 locations in more than 150 countries Hertz manages over 700,000 vehicles around the world.

    The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE.

    Hertz has the largest purpose built rental facility in the Middle East, the largest airport counter in Dubai and the youngest fleet in the market.

    The company continues to strengthen its position in the market by consistently introducing innovative and customer focused services, as well as regularly training its staff at all levels.

    We are currently looking to recruit Team Leader for rental operations to work within our Hertz operations, based in Dubai, UAE.The primaryآ focus of the role will be to To ensure highest level of service is delivered at the location(s) assigned and taking measures to enhance the brand image to meet and exceed the set standards.

    To be the first point of contact for any escalations from customers or staff at the location and deal with such instance appropriately.

    Continuously drive Gallup Customer Service Values to improve customer and associate engagement.

    Your main duties and responsibilities will include -•آ آ Guide and mentor the CSRs and drivers to provide better service and improve branch revenue.

    Ensure that the team is offering the right solutions and rates to customers. Improve branch profitability.

    • آ آ آ Ensure that all documentation and system accuracy is maintained by the team and relevant documents are obtained at the time of checkout and scanned clearly into the system.
    • آ آ Must ensure that the team continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner. Emails and other requests (internal and external)آ are dealt with promptly to avoid escalationsManag Job Category Customer Service & Call Center
    Job Requirements
    Experience Any
    Career LevelSenior
    Job TypeFull Time
    Vacancies3 Open Positions
    Salary Negotiable
    GenderAny
    Degree LevelAny
    Faculty / Institute Any
    Major Any
    Age Any
    NationalityAny
    Residence Location Any
    Languages Any
    Own a CarAny
    Have Driving LicenseAny
    Job Skills
    To apply for this role you should have the following skills, experiences and qualifications:Minimum Qualifications and Knowledge: Graduate with at least 2 years of experience in a leadership and customer service roleJob-Specific Skills: PC literate, presentations skills, understanding of vehicle rental business and experience in a similar field/role will be an advantage

    Behavioural Competencies:
    Customer service skills, Excellent communication skills, leadership skills, team player, planning and organization, problem solving.
    About The Company
    Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise.

    Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region.

    Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

    The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario.

    The Group's continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

    The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy.

    This, linked with the Group's belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

    Company Industry Industrial
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