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    IT Support Specialist - Dubai, United Arab Emirates - SimplyApply

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    Description

    Responsibilities

    CapitalOne is seeking a customer first technology support associate for alarge geographically dispersed organization. Technical support willrequire excellent written and verbal communication skills and willfocus on troubleshooting laptop (Windows & Mac) issues,mobile device support, password resets, etc. Additionalresponsibilities may include:

    • Provide technical support throughremote access tools to resolve internal end user issues and achievefirst call resolution
    • Monitor and respondquickly and effectively to tickets, calls, chats, or in-personservice requests
    • Interact with end users viasoft phone or chat modules to resolve software and hardwareissues
    • Utilize Service Now as the ticketingtool to track and escalate tickets for endusers
    • Assist with onboarding of new Agents bytraining and allow others to shadow
    • Performother tasks as needed and instructed by your manager

    BasicQualifications

    • High School Diploma, GED orequivalent certification
    • At least 1 year ofremote help desk support experience

    PreferredQualifications

    • Associate's Degree inComputer Science, Information Systems, andEngineering
    • ITILCertification
    • Mac Integration BasicsCertificate or at least 1 year of Mac supportexperience
    • Windows 10 Certificate or at least 1years of Windows OS support experience
    • At least2 years of remote help desk supportexperience


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