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    Support Specialist - dubai, United Arab Emirates - Global Payments

    Global Payments
    Global Payments dubai, United Arab Emirates

    2 weeks ago

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    Description

    Every day, Global Payments empowers millions of people to securely transfer money between buyers and sellers utilizing cutting-edge payment solutions for credit, debit, prepaid, and merchant services. Our global team supports over 3 million businesses, 1,300 financial institutions, and 600 million cardholders, fostering growth, confidence, and remarkable outcomes.

    Driven by a commitment to excellence, we take pride in delivering top-notch payment technology and software solutions. Be part of our dynamic team and leave a lasting impact on the future of payment technology.

    Como stands at the forefront of Data-Driven Customer Engagement & Loyalty Solutions. Serving F&B and Retail establishments, Como helps enhance revenue, cultivate strong customer relationships, gain deeper insights into clients, and foster loyalty.

    Providing an all-in-one SaaS platform, Como offers flexibility, ease of management, and affordability for businesses of all sizes. Its features include a comprehensive CRM, advanced actionable data, cutting-edge loyalty and promotion tools, sophisticated marketing automation, omnichannel communication, AI-driven campaigns, customized mobile apps, and much more.

    Are you seeking an opportunity to join a rapidly expanding company with a positive and supportive team environment? Look no further! We are in search of a well-organized, analytical, and empathetic Support Specialist with strong technical, interpersonal, and communication skills to help clients resolve technical issues efficiently.

    Responsibilities:
    • Respond promptly and effectively to customer inquiries
    • Identify customer requirements and assist with utilizing specific features
    • Investigate and report product malfunctions by testing various scenarios
    • Update internal databases with technical issue details and customer interactions
    • Monitor customer complaints and offer necessary support
    • Share client feedback and effective solutions with the team
    • Inform customers about new features and enhancements
    • Ensure resolution of technical issues by following up with customers
    • Collect and relay customer feedback to Product, Sales, and Marketing teams

    Requirements:

    • Bachelor's degree in Information Technology, Computer Science, or equivalent field
    • Prior experience as a Support Specialist or in a similar Customer Service role
    • Proficiency in operating systems, web services, and APIs
    • Demonstrated support experience in SaaS and cloud applications
    • Strong troubleshooting skills for complex software issues
    • Excellent problem-solving and multitasking abilities
    • Detail-oriented, analytical, and innovative mindset
    • Proven track record of enhancing customer satisfaction
    • Proficient in English with exceptional written and verbal communication skills
    • Ability to work with cutting-edge technology and quickly grasp new information
    • Availability to provide technical support during various global time zones

    In addition to a competitive salary, we offer an outstanding benefits package, including:

    • A positive, high-energy work environment
    • 25 days of annual leave
    • Global opportunities for career advancement
    • Office with stunning views of JLT Park, Lake, and Dubai Marina
    • Engaging team-building activities

    Global Payments Inc. is an equal opportunity employer, providing a fair workplace for all employees without discrimination based on various factors. To know more about Global Payments and our innovative solutions, connect with us on Twitter (@globalpayinc), LinkedIn, and Facebook.

    Headquartered in Georgia and with a workforce of nearly 24,000 employees worldwide, Global Payments is a key player in the payments technology industry. With a presence in over 100 countries across North America, Europe, Asia Pacific, and Latin America, we deliver a wide array of solutions to help customers enhance their business operations globally.

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