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    Guest Relations Manager - Dubai, United Arab Emirates - Hilton Dubai

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    Description

    Responsibilities:

    • Buildingand maintaining profitable relationships with keycustomers.
    • Overseeing the relationship withcustomers handled by your team.
    • Resolvingcustomer complaints quickly andefficiently.
    • Keeping customers updated on thelatest products in order to increasesales.
    • Meeting with managers in theorganization to plan strategically.
    • Expandingthe customer base by upselling andcross-selling.
    • Understanding key customerindividual needs and addressingthese.
    • Conducting business reviews using CRMprograms.
    • Knowing your competition andstrategizing accordingly.

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