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Ajman City

    Assistant Front Office Manager - عجمان, United Arab Emirates - The First Group

    The First Group
    The First Group عجمان, United Arab Emirates

    Found in: Talent AE C2 - 4 days ago

    The First Group background
    Description

    Overview

    Collection portfolio of six operational hotels is renowned for its world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. , offers comfortable studios and one-bedroom apartments in the heart of the city The First collection of Business Bay opened in July 2022. Bringing to the market a range of franchised properties, the group also manages and , which are franchises of the Wyndham Group. While Citadines Metro Central Dubai offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

    Collection restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown brands and recognised international franchises, including MasterChef, the TV Experience – the world's first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper-midscale hotels among Dubai's hottest gastronomic and lifestyle destinations. With ambitious growth plans in the years ahead, Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.

    Job Description

  • Responsible for all Front Office functions and staff. Consistently offer professional friendly and engaging service.
  • Lead and manage the day to day operations of rooms division ensuring all service standards are followed.
  • Prepare annual budgets and administer in a fiscally responsible manner.
  • Strive to continually improve guest and employee satisfaction and maximize the financial performance of the department.
  • Lead and support all areas in the achievement of their financial and operational targets.
  • Control all purchases for the department, consistently aware of quality and cost.
  • Assist in the preparation of the annual strategic plan and achieve the goals and targets therein.
  • Act as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.
  • Guide and work with the Housekeeping Team to achieve hotel goals.

    • Desired Skill & Expertise

  • Atleast 4 years of experience in a front office supervisory role in a 4/5* property.
  • Thorough knowledge of customer service, office management and basic bookkeeping procedures
  • Possess good English communication skills along with strong interpersonal and problem solving abilities.
  • Able to work a flexible schedule in order to accomplish all major responsibilities and tasks.
  • Excellent communication and people management skills
  • Must have the ability to handle a multitude of tasks and Guest requests.

    • Options

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